Relationship Services ANALYST, REPORTS 3 TEMP jobs in United States
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Focus on the Family ยท 1 month ago

Relationship Services ANALYST, REPORTS 3 TEMP

positionColorado Springs, CO, USA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$22/hr - $25.25/hr
date2+ years exp

Focus on the Family is a Christian Non-Profit Ministry headquartered in Colorado Springs, Colorado. They are seeking a Reports Analyst III Temp to maximize cost efficiency in Relationship Services by analyzing and balancing complex factors related to scheduling and reporting.

FamilyNon ProfitReligion
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Culture & Values

Responsibilities

Generates and distributes weekly schedules using sophisticated scheduling software for Relationship Services staff
Balances various complex factors affecting the scheduling of personnel
Ensures the quick and professional handling of issues related to scheduling
Creates informational and sensitive decision-making reports, and analysis of scheduling issues to leadership
Evaluates and provides recommendations regarding staffing level needs
Approves requests for time off
Monitors Family Help Specialists' adherence to daily schedule
Evaluates potential upgrades in software capabilities
Collaborates with IT Reporting for requests of new reports
Maintains records of schedules, call/mail patterns, call/mail statistics, and related information
Monitors certain clerical staff to ensure routine activities related to scheduling are performed timely and accurately
Performs other duties as assigned

Qualification

Salesforce ReportsGenesys Reporting FeaturesAdvanced computer skillsMicrosoft OfficeVerint Work Force ManagementAnalytical abilityMeet deadlinesAttention to detailOrganizational skillsEffective communicationWork independently

Required

Bachelor's Degree in Computer Science, Math, or related field
2 - 4 years of prior work experience involving use of analytical and computer skills
Working knowledge of Salesforce Reports
Experience with Genesys Reporting Features
Attention to detail and accuracy
Excellent organizational skills
Exceptional analytical ability and logical thought process to deal with complex problems
Advanced computer skills including Microsoft Office, Verint Work Force Management tools, Salesforce, Genesys, and SharePoint
Ability to communicate effectively (written and verbal)
Ability to meet continuous deadlines
Ability to work independently

Benefits

Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Sick Time
Bookstore Discount
Fitness Center

Company

Focus on the Family

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Focus on the Family is a global nonprofit Christian ministry dedicated to helping families thrive around the world.
dateFounded in 1977
location
Colorado Springs, Colorado, USA
people-size501-1000 employees
web-link
https://www.focusonthefamily.com

Funding

Current Stage
Late Stage

Leadership Team

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Jim Daly
President
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Company data provided by crunchbase