Staples · 1 week ago
Print Support Project Manager-Framingham, MA
Framingham, MA
Full-time
Onsite
Mid, Senior Level
5+ years expStaples is a leading provider of office supplies and services, and they are seeking a Print Support Project Manager to manage multiple Print Program Implementations across their OMNI teams. The role involves coordinating with various internal and external partners to ensure accurate and timely project execution while maintaining high customer satisfaction.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Hiring Manager
Kendra A.
Responsibilities
Identify project scope, goals and deliverables upon initial project
Define and assemble resource requirements upfront and measure throughout project implementation
Create and maintain timelines for all parties to ensure project timelines and sequence of events results in timely project execution
Manage complex exception processes for strategic initiatives
Manage the overall implementation with internal and external partners to ensure deadlines are met with the highest customer satisfaction
Coordinate and expedite the execution of print program implementations from customer quote acceptance through set up on the web ordering platform
Implement and manage project changes and interventions to achieve project outputs
Raise concerns when implementation plan is at risk and identify and communicate options to get it back on track
Perform root cause analysis, if warranted, to alleviate roadblocks on future endeavors
Provide high level consultation regarding a wide scope of critical program topics and processes involving customers print program requirements
Negotiate direction based on established best practices and successful business models
Play a key role in driving customer satisfaction of print related program set-up though direct customer interaction
Create, maintain and update Standard Operating Processes / Work Instructions where none previously existed
Reports daily / weekly benchmarks to all parties on progress of implementation
Qualification
Required
Business experience in project management or coordination
Experience working cross-functionally to drive results without authority
Strong organizational, written, verbal, and communication skills
Ability to work with cross-functional teams
Ability to manage multiple competing priorities
Ability to make decisions with little guidance to proactively solve the customer issue
Strong problem-solving expertise
Strong analytical skills and business acumen
Strong time management skills
MS Office suite proficiency; advanced knowledge in Excel and PowerPoint
Project Management experience
Experience working in sales organization(s), directly with sales
Preferred
Bachelor's Degree
5 years' experience in complex project management (PMP Certification)
3+ years of print experience preferred
Salesforce.com; Power BI
Prior technology troubleshooting experience a plus
Successful management of multiple projects in diverse areas of responsibilities that meet or exceed deadlines
Benefits
Generous amount of paid time off and bonus plan
401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits.
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase