General Dynamics Information Technology · 1 month ago
Sys Admin/IT Support Specialist - TS/SCI with Polygraph
USA VA Chantilly
Full-time
Onsite
Senior Level, Lead/Staff
$109K/yr - $147K/yr
8+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting and technology services to U.S. government agencies. As an IT Support Specialist, you will play a key role in enhancing the systems that matter most, ensuring smooth IT operations and providing support in classroom environments.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment
Maintain all classroom laptops as needed to ensure laptops remain active and take system updates
Lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do’s and don’t’s” for the IT environment
Track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues
Create an email group for each course and submit requests to add all students to the group
Enroll all students in the course dashboard application, where students complete required Web Based Trainings (WBTs) and access course information
Maintain dashboard links to WBTs
Support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems
Support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution
Provide support with help desk functions such as password resets, workstation builds, and hardware deployment
Setup and breakdown computer workstations for users
Assess and validate IT issues across Sponsor organization
Assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video
Assess and validate customer IT requirements across the Sponsor organization
Implement IT solutions and workarounds to limit the customer’s downtime and inability to perform their daily work duties
Qualification
Required
Top Secret SCI + Polygraph clearance level must currently possess
Top Secret SCI + Polygraph clearance level must be able to obtain
8 + years of related experience
US Citizenship Required
Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
Demonstrated experience consulting with technical partners to resolve technical issues
Ability to communicate technical information to non-technical audiences
Experience supporting and providing training via various approaches such as classroom training or WBTs
Troubleshooting of access control issues
Creating and managing email groups
Configuring audio and video equipment
Experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches
Ability to evaluate solutions to meet enterprise and mission specific needs
Preferred
CMA or DMA
Comfortable with public speaking
Strong interpersonal and customer service skills
Experience resolving audio and visual equipment issues
Experience completing client's course for system access administration
Prior experience working with client and internal IT partners
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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