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Five Star Bank · 23 hours ago

IT Support Specialist

Bath, NY

Full-time

Onsite

Mid Level

$24/hr - $32/hr

3+ years exp

Five Star Bank is a financial institution seeking an IT Support Specialist to provide technical support to employees and manage end user hardware and software. The role involves troubleshooting, installation, and maintenance of technology systems while ensuring compliance with IT security policies.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Responsible for documentation, testing, implementation, updating, or modification of client technology based on end user or system design specifications

Delivers, installs, maintains, and supports user technology including but not limited to PCs, phones, mobile devices, printers, and other peripheral devices

Provides telephone and on-site client support in accordance with IT Support service level agreements

Provides end user training and education using industry best practices

Responds to support queue for proper resolution or escalation of issues in support of service level agreements

Maintains, installs, troubleshoots, and repairs telephony and integrated network devices as needed

Monitors and reports on the performance, support and status of hardware and software usage and other measures as appropriate or requested

Maintains IT hardware and software asset management by performing annual branch reviews of all technology equipment, software/OS updates, network layout diagrams and location floor plans

Provides user applications support, user configuration maintenance, printer queue management, email support, phone and network maintenance and setup

Enforces company IT Security policies to ensure the confidentiality, integrity and availability of all computer systems and data

Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work

This job description is not exhaustive. The IT Support Specialist may be required to perform other duties as assigned

Qualification

Microsoft operating systemsTroubleshooting Intel technologyOffice applicationsNetwork managementVerbal communicationWritten communicationProblem solvingTime management

Required

Education: High School Diploma

Prior Experience: 3+ years of experience working with Microsoft operating systems, databases, and Office applications or experience in supporting and troubleshooting Intel based client technology

Licenses or Accreditation: Valid NYS Driver's License

Ability to meet and maintain compliance with Company standards for the operation of motor vehicles in connection with performing job requirements

Strong verbal and written communication skills

Ability to work with all levels of staff and management and present information in an effective concise manner to employees with diverse skill sets

Ability to work in a demanding, fast-paced environment, manage multiple priorities and change focus quickly to meet established deadlines

Responds to requests for information in a timely and professional manner

Ability to take initiative in problem solving and produces practical decisions and solutions

Ability to prioritize, work, act and make decisions independently

Able to regularly sit for prolonged periods of time

Able to lift up to 60 lbs

Able to travel: Frequently

Extensive computer usage is required

Occasional bending, stooping or reaching overhead

Able to climb and work on a ladder

Preferred

Education: Associate Degree in Information Systems or related field

Prior Experience: 3+ years of related experience in a banking for financial services industry

Company

Five Star Bank

Five Star Bank offers a wide range of consumer and commercial banking services to individuals, municipalities, and businesses.

Founded in 1817

Warsaw, New York, USA

501-1000 employees

https://www.five-starbank.com

H1B Sponsorship

Five Star Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (1)