MCA Connect · 2 days ago
Client Engagement Manager (Microsoft BizApps)
United States
Full-time
Hybrid
Senior Level
$160K/yr - $180K/yr
5+ years expMCA Connect is a leading solution partner in Microsoft Business Applications and Azure Data & AI. The Engagement Manager role focuses on driving client success, expanding service opportunities, and serving as a liaison between MCA Connect and clients post-implementation.
Consumer ElectronicsInformation TechnologyRoboticsVirtual Reality
Responsibilities
Work with the client and the MCA Connect implementation team pre-engagement to establish project satisfaction criteria and also quantify project ROI metrics
Measure success achievement with the client during and post implementation
Collaborate with internal marketing to create case studies and seek customer testimonials after go-live
Perform quarterly or semi-annual business reviews with the clients to assess project ROI and advise on ways to continue improving business operations efficiency and effectiveness through MCA Connect’s service and product lines
Bi-Weekly calls with clients to address open issues, work requests, etc
Execute Client Satisfaction Surveys
Meet monthly with the MCA Connect Executive Sponsor to provide account updates and to plan/strategize on next actions
Participate in periodic calls with the Managed Services team to assess status of issues/cases associated with assigned accounts
Develop an annual business plan for each portfolio client and execute against that plan while also adjusting based on client requirements
Perform internal Quarterly Business Reviews with progress against the annual plan
Identify opportunities for additional products and services with assigned accounts and work with field sales (where applicable/mandated) and pre-sales team to prepare, deliver, and close scopes of work
Coordinate with Service Line Managers and Subject Matter Experts to collectively engage with designated clients
Participate or lead (when Engagement Manager is primary seller) in transitioning sold projects to the MCA Connect Project Team
Work with the MCA Connect Marketing team to establish aligned value add communications via newsletters, blogs, and events
Work with the MCA Connect Sales Leadership Team to review opportunities, set opportunity strategy, and update resource forecast
Ensure the internal CRM system is kept up to date and accurate across account, contact,lead, opportunity and project data
Meet with Microsoft Dynamics 365 SSPs, AE, TSs, Sales Managers, etc. whenever possible, to enhance our relationships with Microsoft and generate new business opportunities
Work in concert with your client Project Manager to take ownership of a section of the project reporting, steering committee presentations etc
Participate in status review meetings for active projects with Project Manager and client
Review Change Orders Requests
Monthly review of customer EVAs and Account Receivable
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
Minimum of 5 years of experience with sales or consulting in client facing business applications service delivery roles
Minimum 2 years of experience in business development
Strong track record of delivering value in a customer environment while generating profit
Strong presentation, communication and negotiation skills
Experience in the IT industry and IT consulting, specifically in software implementation and Project Management with Microsoft Dynamics 365 Finance and Operations (ERP) and CRM required
Proven client engagement capability
Ability to translate strategic direction into tactical deliverables
Strong communication and interpersonal skills
Ability to travel up to 50%
Preferred
Experience with Microsoft Dynamics 365 Technologies, or competitive platforms
Understanding of manufacturing industry, Supply Chain/Distribution and related industry business processes
Experience in professional services/consulting organization
Benefits
Work/Life Balance with Unlimited Paid Time Off (UPTO)
401k Plan with Company Matching Contribution
Monthly Stipend for Home Office Expenses
Subsidized Medical, Dental and Vision Coverage
Health Savings and Flexible Spending Accounts
Company Paid Life and Disability Insurance
Training, Certification and Continuing Education Support
Company
MCA Connect
MCA Connect is a system integrator focused on the sale and support of Microsoft Dynamics software solutions.
201-500 employees
H1B Sponsorship
MCA Connect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (14)
2022 (4)
2021 (3)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
RLH Equity Partners
2020-07-14Private Equity
Leadership Team
Doug Bulla
Senior Vice President Solution Development
Recent News
Company data provided by crunchbase