FIS · 4 days ago
Product Support Representative II
Jacksonville, FL
Full-time
Onsite
Mid LevelFIS is a leading company in the finance sector that empowers its teams to innovate and grow. As a Product Support Representative, you will provide in-depth product support to FIS clients, addressing inquiries and resolving issues related to software applications and financial transactions.
BankingFinancial ServicesFinTechPayments
Responsibilities
Handle customer inquiries and resolving support issues such as complex financial calculations, processing market transactions, file interface automations, and data reconciliations
Provide in-depth product support and researching client issues
Troubleshoot problems with software applications/environments and recommend corrective action
Document customer information and recurring technical issues to support product quality programs and product development
Combine your business, technology and product training to be able to understand all facets of the software, the business plan and the client requirements
Qualification
Required
Strong analytical, organizational and time management skills
The ability to work both independently and collaboratively
You are an excellent communicator and strong problem-solver
Preferred
Knowledge of FIS products a plus
Benefits
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Founded in 1968
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
2025-12-29
2025-12-26
Payments Dive
2025-12-24
Company data provided by crunchbase