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OpenTable · 2 weeks ago

System Engineer I

Toronto, Ontario, Canada

Full-time

Hybrid

New Grad, Entry Level

CAD$95K/yr - CAD$106K/yr

OpenTable is an industry leader in the restaurant technology space, committed to helping restaurants thrive. The Systems Engineer I will focus on IT Operations Management and IT Service Management, building workflows, administering tools, and ensuring operational excellence within the Corporate IT team.

HospitalityInternetReservationsRestaurants

Responsibilities

Build, maintain, and iterate on Freshservice ticket automations, notification templates, and support workflows (including Service Desk and Knowledge Base) to reduce handle time and improve deflection

Administer and support Google Workspace (groups, OUs, licensing, Drive/Chrome configuration), ensuring reliable day‑to‑day operations and adherence to configuration standards

Support and configure Slack and Zoom (including Zoom Rooms/webinar and related integrations), partnering with security and brand teams on compliance and approval procedures

Contribute to clean, up‑to‑date support knowledge (solutions/KB) and service metadata to improve ticket deflection and team consistency

Collaborate with ITSM/IAM on onboarding/offboarding and birthright access automations; integrate service desk workflows with identity lifecycle and downstream APIs where appropriate

Track and improve ticket metrics/SLAs, implement reporting, and use data to drive incremental process and automation improvements

Participate in the ticket queue for escalations and contribute to regular scrum delivery

Qualification

IT Operations ManagementIT Service ManagementGoogle Workspace AdminWorkflow AutomationScripting SkillsOkta AdministrationSlack AdministrationZoom AdministrationAI-driven Tools FamiliarityCustomer FocusClear Communication

Required

Demonstrated experience with workflow building and automation in service desk platforms and identity provider platforms (Okta, Google Workspace and Freshservice preferred; comparable tools considered)

Hands‑on Google Workspace Admin experience (groups, OUs, policy/config, licensing) supporting a global user base

Practical familiarity with Slack and Zoom administration in an enterprise setting (policies, integrations, room/webinar basics)

Intermediate scripting or automation skills (e.g., Python, PowerShell, or shell), plus comfort working with APIs and webhooks to connect tools and reduce manual work

Strong customer focus, clear written communication, and the ability to follow well‑defined procedures while escalating edge cases appropriately—consistent with System Engineer I expectations

Familiarity with AI-driven tools and technologies, including AI-based automations, chatbots and intelligent workflows, to enhance operational efficiency and end-user support

Preferred

Experience with Okta (admin, policy basics) and Okta Workflows to support lifecycle and access automations alongside IAM

Experience with Entra IDP (admin, policy, app registration basics) and conditional access policies to support lifecycle and access automations alongside IAM

Familiarity with Atlassian Access governance and SaaS SSO patterns

Experience with Google Cloud Platform (IAM administration, policy and governance)

Exposure to asset logistics, ticket SLAs/reporting, and knowledge lifecycle processes

Benefits

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions through SpringHealth

Company-paid subscription to Headspace

Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

Paid parental leave

Generous paid vacation + time off for your birthday

Paid volunteer time

Development Dollars

Leadership development

Access to thousands of on-demand e-learnings

Travel Discounts

Employee Resource Groups

20 days of paid time off

Private health and dental insurance

Life and Disability insurance

Company

OpenTable

Glassdoor3.7

OpenTable operates as an online restaurant booking service that enables guests to discover and book tables. It is a sub-organization of Booking Holdings.

Founded in 1998