MongoDB · 1 day ago
Technical Services Engineer, Infrastructure - Weekend
Palo Alto, CA
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $176K/yr
5+ years expMongoDB is a company that is reinventing the database and is passionate about innovation and speed. The Technical Services Engineer will work with large, demanding customers to implement MongoDB solutions, troubleshoot technical issues, and ensure high availability and disaster recovery readiness for massive production environments.
Cloud ComputingDatabaseOpen SourceSaaSSoftware
Responsibilities
Drive successful implementations of MongoDB Server, MongoDB Search, and managed backups on Kubernetes platforms
Enhance technical troubleshooting expertise by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure configurations
Collaborate with enterprise customers to design, implement, and troubleshoot backup strategies for massive production environments—scaling to petabytes of data—while ensuring high availability, disaster recovery readiness, and compliance with retention requirements
Shape the roadmap of products, tooling, and the core database by providing product feedback
Qualification
Required
Patience, empathy, and a genuine desire to help others
Excellent communication skills, both written and verbal, with internal and external stakeholders
The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
Full understanding of Linux systems and networking concepts, including firewalls, load balancers, performance tuning, storage management
1+ years of experience in a Support role working directly with customers
2+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
3+ years or more of combined experience in the following technical domains (ideally with some experience in the rest)
Experience operating in and managing Kubernetes clusters
Experience with DevOps practices and Infrastructure-as-code
Experience with Disaster Recovery situations (Backup management, Snapshot Restores, Return-to-service operations)
5+ years of mixed experience with Cloud (AWS, GCP, Azure) and on-prem infrastructure administration in a production environment
Preferred
Experience with AI topics, development, and supporting technologies such as Vector Search
Experience managing large-scale databases (RDBMS or NoSQL or both) and monitoring them via products like Prometheus or Grafana
Experience with specific MongoDB products like Ops Manager, Cloud Manager, Atlas, Kubernetes Operator/Controller
Experience coding in one or more of Python, Java, Go, Ruby, C, C++
Experience with personal test labs and reproducing issues locally to drive resolution of issues
Experience working on weekends or outside of typical business hours
Benefits
Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings
Company
MongoDB
MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.
5001-10000 employees
H1B Sponsorship
MongoDB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (150)
2023 (133)
2022 (79)
2021 (51)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$311MKey Investors
SalesforceEquityZenT. Rowe Price
2024-11-14Post Ipo Equity
2024-10-16Post Ipo Debt
2018-03-06Post Ipo Equity
Leadership Team
Jim Scharf
Chief Technology Officer
Ronnen Miller
SVP, Global Technical Services
Recent News
2025-12-15
2025-12-10
Company data provided by crunchbase