PwrQ · 1 month ago
Warranty & Customer Quality Engineer
Hanover, MD
Full-time
Onsite
Senior Level
5+ years expPwrQ is a high-growth manufacturing company focused on electrification products for critical infrastructure. The Warranty / Customer Quality Engineer serves as the primary technical interface with customers for warranty and quality-related issues, driving rapid containment and corrective actions to ensure customer satisfaction.
Electrical DistributionIndustrialLightingManufacturing
Responsibilities
Review customer portals daily for new issues
Initiate containment actions for customer complaints
Respond promptly to customer escalations
Lead customer-driven 8Ds and Corrective Action Reports (CARs)
Prepare customer-facing reports summarizing issues, RCA, and actions
Verify customer-specific requirements and documentation
Monitor corrective action effectiveness and prevent recurrence
Analyze warranty claims, returns, and field failure trends
Identify systemic issues, recurring defects, and opportunities
Partner with engineering, operations, service, and supply chain to resolve issues
Benchmark performance against customer scorecards and industry standards
Present customer trends and warranty insights internally and externally
Support customer audit readiness and evidence preparation
Lead lessons-learned reviews and ensure cross-functional deployment
Maintain professional and timely communication with customer quality teams
Ensure complaint, warranty, and CAR processes comply with ISO 9001:2015
Support improvements in inspection, PFMEA, control plans, and validations
Support internal audits and closure of customer-related nonconformances
Customer PPM
Return Rate
Customer Scorecard Rating
Warranty Cost
Warranty trend reporting accuracy
On-Time 8D Completion (>95%)
Corrective Action Effectiveness
Qualification
Required
Bachelor's degree in Engineering, Quality, or related technical field
5–7 years of experience in manufacturing, quality, warranty, or customer quality
Experience leading or supporting 8D and root-cause analysis
Familiarity with ISO 9001:2015 and customer-specific quality systems
Strong analytical skills with experience analyzing warranty or field data
Excellent communication and presentation skills
Company
PwrQ
Bringing together over 100 years of experience, Forgent delivers solutions for the power infrastructure of the future.
51-200 employees
H1B Sponsorship
PwrQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Growth StageRecent News
2025-08-13
Company data provided by crunchbase