The Board of Pensions of the Presbyterian Church (U.S.A.) · 3 weeks ago
Specialist, Dedicated Account Management - Spanish
Philadelphia, PA
Full-time
Onsite
Mid Level
3+ years expThe Board of Pensions of the Presbyterian Church (U.S.A.) is seeking a Specialist who will serve as the assigned account manager for employers with Spanish language needs. The role focuses on ensuring excellent service delivery and proper account management for Spanish-speaking employers and employees, including responding to inquiries and facilitating employer-related issues.
FinanceFinancial ServicesNon Profit
Responsibilities
Ensures excellent service delivery for Spanish speaking employers and employees by responding to inquiries in their native language via different channels of communication: emails, phone calls, web inquiries, and benefits presentations
Interprets and promotes the Benefits Plan and Assistance Program while facilitating employer-related issues to grow membership
Serves as a partner in guiding benefit choices available, monitoring billing, and managing delinquent accounts
Provides consultation and processes medical pricing cases with PCUSA affiliated employers and congregations to supply medical pricing to grow membership
Provides financial assistance to those in need by processing assistance cases
Partners with the Communications team to proofread Spanish translations produced by the Board’s Spanish language translation services vendor to support consistent service delivery
Qualification
Required
Fluency in both English and Spanish is required
Bachelor's degree, or an equivalent combination of education and experience
3 years of benefits administration, account management, or related experience
Proficiency with computerized benefits administration systems and customer care technologies
Excellent analytic and system literacy skills and a strong ability to review, analyze and make necessary recommendations
Problem solving and critical thinking skills to help to identify solutions to unique customer needs
Time management skills to prioritize tasks and ensure service is completed in a timely manner
The ability to build rapport with employers, remain calm and focused, and function effectively in a team environment
The ability to comprehend, interpret, and communicate medical and benefits information in lay-person's terms
The ability to work well with diverse groups and all levels of management to ensure the Board is consistent in its delivery of service
An ability, interest and desire to stay current via seminars, industry literature, and formal training and development
Preferred
Employee benefits experience is preferred
Salesforce experience is preferred
Benefits
Medical, dental, and vision coverage.
Defined benefit pension plan.
403(b)(9) retirement savings plan.
Generous paid time off, including sick time, holidays, and 22 days of personal leave.
Tuition assistance.
Employee Assistance Plan and other health and well-being resources.
Employer-paid death benefits with opportunities to purchase additional coverage.
Employer-paid Short-Term and Long-Term disability coverage.
Access to the Board’s education and grant assistance programs.
Discount programs on entertainment, travel, and more.
Satisfaction gained from working for a service-oriented employer.
Volunteer and other service opportunities in the community at large.
Company
The Board of Pensions of the Presbyterian Church (U.S.A.)
The Board of Pensions of the Presbyterian Church (U.S.A.) is a nonprofit company that offers financial plans and solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
F
Frank C. Spencer
President & CEO
Company data provided by crunchbase