Andalusia Health · 4 weeks ago
Financial Counselor - Night Shift - Thursday, Friday, Saturday 7PM to 7AM
Andalusia, AL
Full-time
Onsite
Entry Level
1+ years expAndalusia Health is committed to empowering caregivers and valuing every voice. The Financial Counselor is responsible for coordinating all financial aspects of a patient’s visit, ensuring patients understand their financial responsibilities while upholding customer service standards.
Hospital & Health Care
Responsibilities
Perform insurance verification and pre-certification for scheduled services, excluding Radiology and Emergency Department
Contact patients/responsible parties prior to procedures to provide estimates and collect co-pays, deductibles, and outstanding balances
Coordinate with clinical and administrative leadership to reschedule non-emergent services for patients unable to pay
Work closely with Case Management and Discharge Planning to provide financial counseling and collect payment
Accurately reconcile daily cash receipts and post payments
Complete and track refund and correction transactions
Provide itemized bills and financial documentation for attorneys, patients, and audits
Post and manage payroll deductions, prompt pay discounts, and GL entries in coordination with the staff accountant
Act as a cashier as needed, ensuring accuracy and professionalism
Maintain detailed account notes in the financial system
Support departmental and organizational cash collection and bad debt reduction goals
Qualification
Required
High school diploma or equivalent required
Strong understanding of insurance benefits, co-payments, deductibles, and pre-certification requirements
Excellent communication and interpersonal skills with a customer-focused approach
Ability to work under pressure and manage multiple priorities independently
High attention to detail with experience in cash handling and reconciliation
Proficiency in Microsoft Office (Word, Excel, Outlook) and hospital billing/EMR systems
Ethical and professional conduct with respect to patient confidentiality and regulatory compliance
Strong organizational skills and critical thinking abilities
Commitment to teamwork, collaboration, and high service standards
Preferred
1-2 years of experience in healthcare financial services, insurance verification, or collections preferred
Company
Andalusia Health
Andalusia Health, a 2005, 2007 and 2011 recipient of Thomson-Reuters Top 100 Hospital designation, is an 88-bed acute care facility that has served the heart of South Alabama since 1966.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase