Equipment Depot · 2 days ago
DOCK DOOR TECHNICIAN
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expEquipment Depot is a company focused on providing solutions for customer satisfaction through the service of dock equipment. The Dock Door Technician will install and service dock equipment at various customer locations, ensuring high-quality repairs and maintaining a professional image while emphasizing safety and customer communication.
Manufacturing
Responsibilities
Repair and service dock and doors
Communicate with dispatcher to determine the work schedule
Drive to the job site as assigned
Have a valid driver’s license and be insurable by the company
May be required to work in a shop environment as needed
Communicate with customer
Order/obtain parts
Repair equipment
Complete paperwork
Diagnose equipment problems and offer solutions to meet customer specifications
Problem-solve technical problems and customer-relations issues
Obtain estimates
Represent Equipment Depot to the customers
Maintain a professional image of self and vehicles
Emphasize and practice safety with self and environmental protection
Communicate appropriate information to those who need to know on a timely basis
Obtain equipment repair history
Complete paperwork (fill out, obtain customer’s signature, process internally)
Provide sales leads
Communicate “need to know” information within the company (i.e. mechanics, parts, sales, transportation)
Uphold the Equipment Depot vision, mission, values and objectives
Treat others as you would like to be treated
Involve everyone in continuous improvement
Understand our customers
Look for a change in the process
Seek new ideas in products/services
Ask for suggestions from customers and suppliers…then listen
Take action to improve
Maintain acceptable personal and work area standards for safety, appearance and equipment condition
Wearing apparel and personal grooming; look professional
Work area clean, orderly, litter-free
Equipment and tools in good repair
Practice common sense safety at all times
Qualification
Required
High school diploma or general education degree (GED); or 12+ months related experience in maintaining either commercial doors or dock equipment and/or training; or equivalent combination of education and experience
Experience maintaining either commercial doors or dock equipment
Basic electrical experience required, more advanced a plus
Have a valid driver's license and be insurable by the company
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of Internet software
Must have a valid driver's license and be insurable through the company's commercial insurance
Preferred
Experience in welding is a plus
Welding experience preferred
Company
Equipment Depot
Equipment Depot is dedicated, knowledgeable and passionate.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Clint McNair
Chief Financial Officer
Renee Beck
Regional CFO
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