Code for America · 17 hours ago
Bilingual Content Design Manager (English-Spanish)
United States
Full-time
Remote
Mid, Senior Level
$129K/yr - $158K/yr
6+ years expCode for America believes government can work for the people, by the people, in the new digital age. They are seeking a Bilingual Content Design Manager who will establish a bilingual content-design process and lead a talented design team to enhance content quality and accessibility for English and Spanish audiences.
LegalLegal TechNon ProfitOpen Source
Responsibilities
Establish a replicable bilingual content-design process across all programs
Define and validate bilingual content design processes that can be used across program areas
Launch and maintain English/Spanish content standards integrated into the design system
Increase English and Spanish-language content quality and accessibility metrics
Lead goal setting, performance reviews, and regular check-ins to ensure high team performance and professional growth
Manage and mentor your direct reports to foster career development, morale, and a supportive, inclusive environment
Manage contracts, SOWs, and allocations of contract content designers and/or copywriters
Collaborate with Design leadership to foster a dynamic and equity-centered design culture, and develop our design practice and capabilities
Advocate for Content Design needs by partnering cross-functionally with your peers in Client Success, Data Science, Qualitative Research, Engineering, Product, and Programs to ensure content design is being leveraged to improve products, services, and client outcomes across the organization
Support the recruitment and onboarding of new members of the Design team
Identify Content Design skills and capacity gaps
Advise senior leadership on headcount forecasts and advocate for team hiring as necessary to ensure sustained effectiveness
Lead content design direction in the teams in which you are staffed
Craft clear, concise and compelling content in both English and Spanish within our products, services and/or communications (e.g. text messages, notices, flyers, outreach copy, and other client facing materials)
Review and ensure quality of content in both English and Spanish to meet partner expectations, and provide the best experience for our clients
Oversee the development and execution of content that meets a high-quality standard
Review content deliverables and provide feedback that advances the craft of your reports
Draft and ratify content and UX copywriting guidelines in English and Spanish that meet our project needs while addressing accessibility and legibility standards
Manage and oversee bilingual systems, ensuring linguistic and cultural quality via style guides, translators, or contractors
Use evidence, data, and research to explain content decisions to stakeholders on the team you are staffed
Create and operationalize a viable end-to-end bilingual content process that establishes protocols and tooling while maintaining flexibility for unique project considerations
Establish a collaboration model to consistently and impactfully flow content guidelines into our Design System
Other duties as assigned
Qualification
Required
6+ years of experience in content creation, strategy, or related fields, with a history demonstrating excellence in copywriting, content strategy, and content design
2+ years of experience managing, coaching, or mentoring other designers
High fluency in written and spoken Spanish
Experience crafting and quality assuring content in Spanish and English
Experience in balancing linguistic neutrality with cultural resonance when writing content for products or services in different languages
Proven track record in cultivating content strategies that drive engagement, accessibility, and support organizational missions
Experience defining and tracking content quality metrics, project KPIs, and translating data into actionable content design decisions
A portfolio of relevant content design work with strong examples of your work, design process, and role
Experience mentoring content designers and communicating the value of content design to stakeholders and cross-functional partners
Experience managing multiple high-priority initiatives, including early-stage products or services as well as delivery of tactical and incremental improvements
Excellent facilitation and communication skills, with the ability to guide diverse, remote, and cross-disciplinary teams using modern collaboration tools (such as Slack, Miro, or similar platforms)
Demonstrated ability to translate complex ideas into clear, compelling content using plain language and accessibility standards that resonate with varied audiences
Familiarity with industry-standard content and collaboration tools, including CMS platforms, digital publishing tools, and analytics software
An understanding of agile, iterative work methodologies and their application to content development processes
Familiarity with common content-design and collaboration tools (e.g., Figma, Miro, CMS platforms)
Preferred
Prior experience in government services, public policy, or civic tech, particularly within the social impact sphere
Experience managing content for accessibility or with a focus on inclusivity and diversity
Background in data-driven content creation, working with quantitative research teams or data scientists
Active participation in diversity, equity, and inclusion initiatives within previous roles
Experience with design systems or content libraries, ensuring consistency across digital touchpoints
Company
Code for America
Government can work for the people, by the people, in the digital age. Let’s make it work for everyone.
201-500 employees
H1B Sponsorship
Code for America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Amanda Renteria
CEO
Recent News
Washington Technology
2025-10-03
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2025-07-18
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