Digital Hands · 13 hours ago
Manager, Cyber Security Response
Tampa, Florida, United States
Full-time
Onsite
Senior Level
5+ years expDigital Hands is an innovative Managed Security Service Provider (MSSP) focused on protecting customer data and enhancing cybersecurity. The Manager of Cyber Security Response will lead a team of Security Analysts, driving engagement and operational excellence while developing proactive detection and response strategies.
Information TechnologyNetwork SecurityProfessional Services
Responsibilities
Lead a High-Impact Team: Hire, manage and inspire Security Analysts through clear expectations, coaching, career development, and regular performance evaluations
Drive Engagement: Build a positive team culture focused on accountability, continuous learning, and operational excellence
Own SOC Metrics: Produce and present weekly and monthly SOC KPIs, including MTTR, MTTD, SLA adherence, analyst productivity, case quality, and automation impact
Partner with BI: Work closely with the Business Intelligence team to refine and expand SOC metrics, dashboards, and reporting capabilities
Drive Operational Excellence: Oversee daily SOC operations to maximize 24/7 resource utilization while maintaining high performance and service quality
Point of Escalation: Act as the primary escalation contact for customer issues related to SOC operations
Exceptional Communication: Provide clear, timely, and confident communication to customers during escalations, incidents, and reviews
Partner with Customer Success: Collaborate with the CS team to review customer health, service performance, renewal risk, and opportunities for improvement
Foster a Culture of Innovation: Champion new approaches, tools, and processes to stay ahead of evolving threats
Refine SOPs: Continuously improve detection and response processes, ensuring consistency and SLAs are met or exceeded
Leverage Data for Insights: Analyze operational data and metrics to identify trends, gaps, and opportunities for efficiency
Shape Our Security Strategy: Develop and execute effective detection and response strategies that prioritize proactive measures
Advocate for Cybersecurity Excellence: Communicate security strategy and operational priorities across all levels of the organization
Qualification
Required
Bachelor's Degree in Cybersecurity, Information Technology, or a related field preferred
5+ years managing teams within a SOC, with demonstrated strength in people management and team development
Strong understanding of security technologies including SIEM, EDR, firewalls, and endpoint security
Proven ability to communicate effectively with customers, including executive-level stakeholders
Preferred
Preferred experience in Managed Security Service Provider environments or large-scale 24/7 SOC operations
Benefits
Competitive compensation and benefits
Training opportunities
Personal skills development
Opportunities for professional advancement
Company
Digital Hands
Digital Hands provides its clients with managed security services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
Fulcrum Equity Partners
2019-07-25Private Equity· $15M
Leadership Team
Jason Allen
Chief Technology Officer
Recent News
EIN Presswire
2025-05-17
2022-07-28
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