Queenstown Bank · 1 month ago
Customer Service Associate - Bank Teller
Grasonville Branch, Grasonville, MD, US
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expQueenstown Bank is dedicated to enhancing the lives of their colleagues, customers, and the community. They are seeking a Customer Service Associate - Bank Teller who will be responsible for delivering exceptional service, building strong customer relationships, and processing transactions in compliance with bank policies.
BankingFinancial Services
No H1B
Responsibilities
Deliver outstanding service by greeting customers in a welcoming manner
Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments
Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions
Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience
Follow all banking regulations, security and operational procedures to protect customers and bank assets
Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
Perform other duties as assigned by management
Qualification
Required
High school diploma or (GED) required
Strong computer skills to include database and Microsoft Office
Ability to work independently and as a team member
Detail oriented
Basic math skills to include the ability to calculate interest and balance accounts
Ability to count currency, coin, and negotiable instruments in a timely manner
Excellent communication skills
Good organizational and time management skills
Preferred
1 year of cash handling or customer service experience
Benefits
Paid Time Off (PTO): 1 week/40 hours per calendar year (prorated for new hires based on start date)
Birthday PTO: 4 hours
401K retirement plan with up to a 4% Company match and immediate vesting
Employee Assistance Program
Employee Discounts and Perks
Company
Queenstown Bank
#QueenstownBank is a community bank, serving consumer and business needs since 1899.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Deanna Lintz
Senior Vice President, Chief Retail Banking Officer
Recent News
Maryland Daily Record
2026-01-02
Company data provided by crunchbase