Vanderbilt University · 1 month ago
Director, Enrollment Operations & Systems
Nashville, TN, United States
Full-time
Onsite
Director/Executive
8+ years expVanderbilt University is a leading institution in graduate-level business education, and they are seeking a Director of Enrollment Operations and Systems. This role is responsible for the strategy, implementation, and management of technology and processes for enrollment functions, ensuring efficient practices and optimizing the admissions software Slate CRM.
E-LearningEducationHigher Education
Responsibilities
Develop and drive a comprehensive strategy for enrollment operations, aligning technology and processes with the overall mission and goals of the Owen Graduate School of Management
Be a leader in promoting a culture that features consistent, effective, and positive communication that achieves extraordinary results
Design, implement, maintain, and optimize the Slate CRM (and associated) systems, including updates, upgrades, and enhancements to ensure that all admissions and enrollment processes are streamlined and efficient
Create and implement standard operating procedures for recruitment, application, and enrollment processes to enhance student experience and improve operational efficiency. Demonstrate expertise on all processes to better understand the needs of internal and external stakeholders. Continually apply critical thinking and creativity in efforts to improve processes revolving around workflows, rules, portals, configurable joins queries, reports, forms, and comm flows to help stakeholders achieve their goals
Manage all processes for data importing and exporting, data integrity, data consolidation, data retention, and application data management for quality assurance and control. Ensure all Slate activities align with institutional data governance, privacy, and data protection standards. Promote a culture of data literacy, responsible data handling, and data-driven decision-making practices across the organization
Develop and maintain reporting tools inside and outside of the Slate CRM to analyze recruitment and enrollment data and metrics to assess workflow efficiency and effectiveness. Use insights gained to inform decision-making and implement process improvements
Maintain strong working relationships within OGSM, across UEA and external vendors to ensure seamless integration of systems and processes and the flow of data related to admissions and enrollment activities. Be a “problem solver” and take the initiative to identify what’s not working or could be done more efficiently and provide recommendations. Work positively with internal and external partners to identify “win-win” solutions
Lead and mentor the enrollment operations team, providing guidance and professional development opportunities to foster a positive and energetic work environment
Responsible for all establishing processes related to user support and ongoing training for the Slate CRM system. Act as a resource for all staff that have needs revolving around the Slate CRM system
Stay informed of industry best practices and emerging technologies in enrollment management as well as new enhancements and product releases from Technolutions (Slate CRM) to continuously enhance operational workflows and enrollment management strategies. Attend professional development conferences to stay ahead of the latest trends, enhancements, and products
Collaborate with the Associate Dean for Strategic Enrollment Management to develop Objectives and Key Results (OKRs) related to enrollment operational efficiency across all programs, analyzing data to measure effectiveness and inform continuous improvement strategies
Qualification
Required
Bachelor's degree required; advanced degree preferred
Minimum of 8 years of experience in admissions, enrollment management, or a related field, with at least 3 years in a leadership role
Expert knowledge of Technolutions Slate CRM including portals, workflows, and configurable joins
Demonstrated experience with admissions software (Slate preferred), SIS (PeopleSoft preferred), MS Office Word and Excel in particular, Adobe, and proficiency in data analysis and reporting tools
Working familiarity with querying language and syntax (e.g., HTML, CSS, or SQL) as well as an understanding of data integration concepts
Strong project management skills, with the ability to manage and prioritize multiple concurrent initiatives while ensuring timely completion of objectives
Excellent communication and collaborative skills, enabling effective partnerships with diverse stakeholders at all levels of the organization
Must possess patient and positive demeanor and be adept at leading and adapting to organizational changes to stay competitive in the industry
A proven track record of recruiting, managing, mentoring, and inspiring a highly skilled technical team that can consistently achieve organizational objectives
Ability to design, produce, track, analyze and interpret statistical data for on-going decision-making
Must demonstrate an ability to address challenging problems utilizing concise, agile, and systems-based thinking to create effective, yet scalable solutions
Preferred
Advanced degree preferred
Established network within the higher education landscape, particularly in graduate management education, is a plus
Company
Vanderbilt University
Vanderbilt University is a private research university offering undergraduate, graduate, and professional programs.
1001-5000 employees
H1B Sponsorship
Vanderbilt University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (91)
2023 (87)
2022 (58)
2021 (62)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
$28.55MKey Investors
Mark AbkowitzNational Science Foundation
2018-11-07Grant· $4.5M
2018-04-18Grant· $0.55M
2015-07-10Grant· $12.8M
Leadership Team
B
Bharat Bhuva
Professor
Bill Blot
Professor
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