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Granite Telecommunications · 1 day ago

NOC Technician

Quincy, MA

Full-time

Hybrid

Entry Level

1+ years exp

Granite Telecommunications is seeking a NOC Technician to monitor, troubleshoot, and maintain clients’ network infrastructure. The role involves ensuring optimal performance and reliability of network systems while providing technical support and implementing innovative security and networking solutions.

Business DevelopmentFitnessTelecommunications

No H1B

Security Clearance Required

Responsibilities

Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians

Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions

Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services

Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks

Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise

Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs)

Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components

Qualification

SD-WAN technologiesFirewall managementNetworking standardsCCNA certificationPython proficiencyAnalytical skillsCustomer supportProblem-solving skillsTeamwork