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Guardian Life · 1 week ago

Sr Product Owner, Self Service Strategy

Boston, MA

Full-time

Hybrid

Senior Level

5+ years exp

Guardian Life is seeking a Senior Product Owner for their Group Benefits Digital team, responsible for enhancing self-service portal and mobile capabilities for various stakeholders. This role involves collaborating with technical leads and managing a team to drive product vision and deliver impactful solutions for customers and partners.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

U.S. Citizen Only

Responsibilities

Translate the product vision and strategy for Guardian’s online self-service portal and/ or mobile app into actionable team backlogs, including user stories with clear acceptance criteria and tasks, ensuring alignment with business goals and customer needs

Work closely with the Product Manager to prioritize and implement process improvements, track progress and communicate updates to stakeholders

Collaborate closely with other Product Managers, business stakeholders, and technical leads to deliver high-impact solutions

Serve as a bridge between customer-facing activities and internal IT teams, ensuring clear communication and alignment

Document and communicate business and technical requirements, supporting both strategic and tactical initiatives

Manage and mentor a small team of developers and testers, driving execution on priority items and fostering a culture of continuous improvement

Conduct go-to-market readiness activities and support release planning

Integrate customer research and feedback into product development cycles

Ensure digital solutions are compliant

Qualification

Product Backlog ManagementObjectivesKey Results (OKR)Solution DeliveryProduct RequirementsRoot Cause Analysis (RCA)

Required

Bachelor's degree or equivalent work experience

A minimum of 5-7 years of experience in product management or a related field

Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards

Strong knowledge of product journey mapping, business process improvement, and OKR (objectives and key results) management

Experience working with cross-functional teams and leading small technical teams

Excellent communication and teamwork skills; ability to be customer-facing and translate business needs into technical solutions

Ability to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment

Objectives and Key Results (OKR)

Product Requirements

Product Backlog Management

Root Cause Analysis (RCA)

Solution Delivery

Benefits

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.