Service Desk Technician (Office-Centric Hybrid) jobs in United States
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AMSURG ยท 22 hours ago

Service Desk Technician (Office-Centric Hybrid)

positionNashville, TN
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. The Service Desk Support Technician I is responsible for providing tier one technical support to all AMSURG employees, handling inbound and outbound contact, and troubleshooting various hardware and software issues.

Health CareHealth DiagnosticsMedical

Responsibilities

Provide front-line customer support for hardware and software issues
Prioritize tasks and log issues into Service Desk issue tracking software
Install new equipment, and support and troubleshoot PCs, printers, copiers, fax machines, telephones and scanners for employees
Install upgrades to existing equipment as needed
Support Service Desk environment fielding systems questions
Support application, connectivity, and security issues with the internet portal applications
Regular and reliable attendance
Other responsibilities as assigned by Director, Service Desk

Qualification

Technical IT/helpdesk experienceWindows operating systemsActive DirectoryITIL Foundations certificationMCSAA+Net+VCAPC skillsIT Network skillsExceptional customer serviceTroubleshooting skillsVerbal communicationWritten communication

Required

1+ years of technical IT/helpdesk experience
Exceptional customer service skills
Excellent verbal and written communication skills
Advanced ability to develop business relationships and communicate effectively with the user community
Advanced knowledge of Windows operating systems including 10 & 11
Excellent PC skills including knowledge of MS Office technologies and other common desktop applications
Knowledge of Active Directory, Office 365, and other common platforms
IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices
Ability to troubleshoot technical problems effectively and efficiently
Must be able to work independently with minimal supervision
Regular and reliable attendance

Preferred

2+ years recent experience working in a healthcare environment
ITIL Foundations certification
MCSA, A+, Net+, VCA or similar industry certification
Experience with various peripheral equipment including printers, scanners and copiers

Benefits

Paid Time Off
Medical
Dental
Vision
Life
Disability
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
FSAs for Transportation and Parking
HSAs
Matching 401(K) Plan

Company

AMSURG

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AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide.
dateFounded in 1992
location
Nashville, Tennessee, USA
people-size1001-5000 employees
web-link
http://www.amsurg.com

Funding

Current Stage
Public Company
Total Funding
unknown
2025-06-17Acquired
1997-12-03IPO

Leadership Team

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Christopher A. Holden
CEO
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Recent News

San Bernardino Sun
The 11 big trades of 2025: Bubbles, cockroaches and a 367% jump
2025-12-29
PR Newswire
AMSURG Enters Central Pennsylvania Market With New Acquisition
2025-12-09
PR Newswire
AMSURG Increases South Carolina Presence With Addition of Conway Surgery Center
2025-10-28
Company data provided by crunchbase