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Community Veterinary Partners · 22 hours ago

Veterinary Customer Service Representative (CSR)

Portage, IN

Full-time

Onsite

New Grad, Entry Level

$15/hr - $16/hr

Community Veterinary Partners is seeking a customer service focused individual to join their growing reception team at Coyne Veterinary Center - Portage. The role involves providing outstanding client service, managing multiple tasks, and ensuring a welcoming environment for clients and their pets.

Health CareHospitalService Industry

Responsibilities

Provide compassionate care to all patients

Greet clients and pets by name

Answer phones promptly and professionally using a multi-line phone system

Receive and transmit faxes

Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information

Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required

Check medical and computer records for accurate client addresses, phone numbers and e-mails

Weigh pets each visit and record weights in medical records and on computer

Schedule boarding/grooming appointments according to hospital scheduling guidelines

Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease

Fill prescriptions and provide routine administration instructions to clients

Always refer to the veterinarian as doctor; never use the doctor’s first name in the presence of clients

Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients

Prepare health certificates and/or proof of vaccination as requested by the client

Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items

Maintain a clean, neat reception area and front desk

Explain invoices to show value for the care provided, stating all services and products before the total

Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks

Know fees for routine services

Retrieve, update and file patient medical records

Clean up after pets’ accidents in the reception area, exam rooms and exterior sidewalks

Water and maintain plants in waiting exam rooms

Collect specimens that clients bring in for lab analysis, label and take to the lab area. Note the date and time of specimen collection in the appropriate hospital log to ensure they are completed and the client is notified of the results. Place corresponding medical file in appropriate area

Recognize emergency situations, enlisting the aid of doctors and technicians

Wear personal protective equipment required for each job duty and keep PPE in good working order. PPE includes goggles or face shields, aprons, gloves and/or other equipment assigned

Provide facility tours for clients, explain services offered

Maintain food and supply storage

Understand infectious diseases and how to control and prevent their spread

Communicate with clients in person and on the phone

Attend monthly mandatory staff meetings

Attend mandatory continuing education seminars

Qualification

Customer serviceVeterinary softwareEffective communicationAnimal care experienceMathematical skillsCompassionate demeanorMulti-taskingTeam collaborationAttention to detail