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Kavaliro · 3 weeks ago

Service Desk Technician II

Colorado Springs, CO

Full-time

Onsite

Mid Level

$26/hr - $30/hr

3+ years exp

Kavaliro is seeking a Service Desk Technician II for a contract to hire position. The role involves handling support of service requests for various technologies including workstations, servers, and networks, ensuring timely and professional assistance to customers.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

H1B Sponsor Likely

Responsibilities

IT support relating to technical issues involving Microsoft’s core business applications and operating systems

IT support relating to technical issues involving Apple products and operating systems

Support of disaster recovery solutions

Solid technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Intermediate remote access solution implementation and support: VPN, terminal services, and Citrix

Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

System documentation maintenance and review in ConnectWise

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages

Improve customer service, perception, and satisfaction

Fast turnaround of customer requests

Work well in a team and communicate effectively

Work with the Service Desk dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

Escalate service requests that require engineer level support

Enter time and expenses in ConnectWise as they occur

Enter all work as service tickets in ConnectWise

Qualification

MSP experienceOperating systems knowledgeNetwork systems knowledgeMicrosoft CertificationsA+ certificationNetwork+ certificationDiagnosis skillsTyping skillsInterpersonal skillsSelf-motivated

Required

3+ years of MSP experience or work as a Systems Administrator

Advanced understanding of operating systems, business applications, printing systems, and network systems

Interpersonal skills, such as: telephony skills, communication skills, active listening, and customer care

Excellent diagnosis skills of technical issues

Ability to multi-task and adapt to changes quickly

Technical awareness: ability to match resources to technical issues appropriately

Service awareness of all organization's key services for which support is being provided

Understanding of support tools, techniques, and how technology is used to provide services

Typing skills to ensure quick and accurate entry of service request details

Self-motivated with the ability to work in a fast moving environment

Preferred

Any Current Microsoft Certifications that focus on Defender, Azure, Entra, Intune, Teams

A+ certification

Network+ certification

Apple product experience

Company

Kavaliro

Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.

Founded in 2010

Orlando, Florida, USA

501-1000 employees

http://kavaliro.com

H1B Sponsorship

Kavaliro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)