Howden · 1 day ago
Certificate Center Analyst
Charlotte, NC
Full-time
Onsite
Entry Level
$50K/yr - $70K/yr
2+ years expHowden is a global insurance broker that is focused on empowering its employees and fostering an entrepreneurial spirit. The Certificate Center Analyst will support the issuance of client insurance documents, ensuring timely and accurate delivery of Certificates of Insurance and Auto ID cards while collaborating with carriers and account teams.
Business DevelopmentInsuranceLocal Business
Hiring Manager
Jackie Stoica
Responsibilities
Review COI requests to determine requirements, delivery method, and client expectations
Obtain necessary carrier endorsements to support accurate COI issuance
Ensure timely delivery of COIs in line with compliance and service standards
Process Auto ID card requests based on fleet and/or vehicle-specific needs
Coordinate issuance with carriers and ensure proper documentation is maintained
Coordinate the issuance and delivery of renewal COIs and auto ID cards to clients
Track renewals to ensure deadlines are met and documentation is complete
Maintain accurate records of issued COIs and Auto ID cards for audit and compliance purposes
Support adherence to regulatory requirements and company policies in document issuance
Partner with account management teams to clarify requirements and resolve issues
Communicate with carriers as needed to secure endorsements and verify documentation
Qualification
Required
Bachelor's degree in Business, Insurance, or related field; or equivalent work experience
2+ years of insurance operations or document issuance experience
Proficiency in Microsoft Office and experience with insurance systems (Epic, AMS360, or similar)
Demonstrated communication and customer service skills in a professional office environment
Organizational Skills: Ability to manage multiple COI and Auto ID requests with varying deadlines
Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements
Communication Skills: Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs
Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto ID cards
Computer Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar)
Problem-Solving: Ability to resolve discrepancies in requests or endorsements and escalate issues appropriately
Technical Skills: Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS360, or similar) to generate and track documentation
Preferred
Familiarity with COI and Auto ID card requirements preferred
Company
Howden
We’re Howden, the people first insurance group with employee ownership at its heart.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amit Agarwal
Chief Executive Officer
Atinc Yilmaz
Howden Europe Regional CEO for Turkey & Central Asia | Europe EXCOM member
Recent News
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