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Gorgias · 5 days ago

Sales Manager, Commercial Expansion

New York, NY

Full-time

Onsite

Mid, Senior Level

$225K/yr - $249K/yr

5+ years exp

Gorgias is building a platform for Conversational Commerce, aiming to revolutionize ecommerce through AI-driven customer interactions. They are seeking a strong sales leader to manage their Commercial Account Management Team, focusing on driving expansion and renewals while coaching a team to exceed revenue goals.

ComputerCustomer ServiceE-CommerceSoftware

Growth Opportunities

Responsibilities

Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals

Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution

Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions

Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role

Strengthen process & predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion

Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach

Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences

Own reporting & accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership

Qualification

Sales LeadershipDeal ExecutionSales MethodologyData AnalysisHubSpotGongSaaS ExperienceE-commerce ExperienceEmotional IntelligenceExceptional CommunicationAdaptability

Required

2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers

3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience

Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it

Skilled at motivating teams, giving direct feedback, and building trust

Comfortable analyzing KPIs, spotting trends, and using insights to drive performance

Clear, confident, and persuasive with customers and internal stakeholders

Proficient with HubSpot, Gong, and modern GTM tools

Experience in SaaS or working with e-commerce brands is a strong plus

Organized, adaptable, and great at prioritizing in a fast-moving setting

Benefits

5-week vacation (We follow each country's appropriate PTO Laws)

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

We provide private health insurance and retirement pension

Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!