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Troon · 2 days ago

VOIP Network Engineer

Scottsdale, AZ

Full-time

Hybrid

Senior Level

$90K/yr - $115K/yr

5+ years exp

Troon is seeking a well-rounded VOIP & Network Engineer with a strong background in 3CX phone systems and modern network infrastructure. This role will be responsible for the implementation, maintenance, and support of voice and network systems, ensuring seamless voice communication and secure network operations across multiple sites.

Hospitality

Responsibilities

Design, implement, and maintain 3CX VOIP systems (cloud and on-prem)

Configure SIP trunks, IVRs, queues, ring groups, voicemail, E911, call forwarding, and remote extensions

Deploy and support IP phones (Yealink, Polycom) and 3CX softphone/mobile apps

Monitor call quality, manage call logs and report, troubleshoot SIP/RTP issues

Ensure 3CX system security, updates, backups, and integrations (CRM, Teams, etc.)

Configure, manage, and troubleshoot Cisco Meraki MX/MS/MR devices, including:

VLANs, site-to-site VPNs, client tracking, and traffic shaping

Deploy and manage Ubiquiti UniFi switches and wireless access points using UniFi Controller

Administer Fortinet firewalls, including firewall rules, NAT, VPNs, intrusion prevention, and content filtering

Monitor network performance and troubleshoot LAN/WAN, wireless, and VPN connectivity

Coordinate with ISPs, SIP trunk providers, and vendors for circuit and service issues

Perform regular network assessments and implement improvements for scalability and security

Qualification

3CXCisco MerakiFortinetUbiquiti UniFiSIPRTPNATQoSVLANsDNSDHCPTCP/IPWiresharkWindows ServerActive DirectoryLinux3CX CertificationScriptingTroubleshootingCustomer Service MindsetCommunicationOrganizational Skills

Required

Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience)

5-6+ years of experience in network engineering or administration

Strong knowledge of SIP, RTP, NAT, QoS, VLANs, DNS, DHCP, TCP/IP

Experience with Cisco Meraki, Fortinet, and Ubiquiti UniFi environments

Ability to read and interpret network diagrams and packet captures (Wireshark)

Working knowledge of Windows Server, Active Directory, and basic Linux

Preferred

3CX Advanced Certification or Meraki/Fortinet/Ubiquiti certifications

Experience with multi-site or distributed network environments

Experience in VOIP engineering, with hands-on 3CX administration

Familiarity with cloud infrastructure (e.g., 3CX-hosted PBX, Azure)

Design, implement, and manage secure and scalable Azure networking solutions including virtual networks (VNets), firewalls, VPNs, and network security groups (NSGs)

Scripting or automation knowledge (PowerShell, Python) is a plus

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees