Upchurch · 3 weeks ago
Electrical Assistant Service Manager
Naples, Florida
Full-time
Onsite
Entry, Mid Level
2+ years expUpchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. The Electrical Assistant Service Manager supports the day-to-day operations of the electrical service department by coordinating technicians, managing work orders, and ensuring jobs are completed safely and on time.
CommercialConstructionResidential
Responsibilities
Assist with scheduling and dispatching electrical service technicians to customer sites
Monitor daily work orders, job status, and technician workloads to keep schedules on track
Help prioritize emergency calls, warranty work, and high-priority customers
Serve as a point of contact for customers regarding service requests, status updates, and basic questions
Assist with gathering scope details, site information, and customer expectations for upcoming jobs
Support the Service Manager with follow-up on open quotes, proposals, and outstanding approvals
Help review work orders for accuracy and completeness before closing
Coordinate with purchasing/warehouse on material needs, parts orders, and returns for service jobs
Assist with tracking job costs, time, and materials to ensure accurate billing and profitability
Reinforce safety expectations with technicians and ensure adherence to company policies and procedures
Assist with documentation related to safety, training, licensing, and certifications as needed
Support continuous improvement efforts in processes, customer experience, and service delivery
Help maintain service logs, service agreements, and customer records in the system
Assist with onboarding new technicians (introductions to processes, systems, and expectations)
Provide backup coverage for the Service Manager during absences and support other duties as assigned
Qualification
Required
High school diploma or GED required
2–4 years of experience in electrical service, construction, facilities, or a related field
prior dispatch, coordination, or foreman/lead experience is a plus
Basic understanding of electrical service work, common terminology, and typical service workflows
Strong organizational and time-management skills with the ability to juggle multiple jobs and priorities
Excellent communication and customer service skills, both verbal and written
Comfort using computers and service management software (work order systems, email, Excel/Word, etc.)
Strong attention to detail and accuracy in documentation, scheduling, and follow-up
Demonstrated commitment to safety and adherence to company policies and procedures
Ability to work collaboratively with technicians, leadership, and cross-functional teams in a fast-paced environment
Preferred
associate degree or technical/trade school background
Benefits
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Company
Upchurch
Upchurch Services, LLC is a full-service mechanical contracting company. We provide exceptional service to our customers throughout the SEC region.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Davidson Kempner
2024-03-27Private Equity
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