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Hyundai Capital America · 2 days ago

Fraud Investigation Associate

Irvine, CA

Full-time

Onsite

Entry, Mid Level

$60K/yr - $90K/yr

2+ years exp

Hyundai Capital America is a leading provider of financial products for Hyundai, Genesis, and Kia customers. The Fraud Investigation Associate will investigate fraudulent activities, conduct case investigations, and collaborate with various departments to mitigate risks and strengthen fraud prevention strategies.

Financial Services

Responsibilities

Investigate and research fraud incidents and allegations involving new or existing accounts and credit applications received via the Fraud Inbox, as well as other internal and external sources. Conduct pre- and post-charge-off reviews to identify fraud, mitigate potential losses, and strengthen prevention strategies. Interview victims, suspects, dealers, and associated parties during investigations of fraud, dealer mistakes, and lien imperfection claims. Collaborate with law enforcement as necessary

Gather and analyze facts and document all investigative activities to present culpability determination and next steps

Assist with investigating and managing indirect claims received through internal/external sources and/or other disputes as needed

Regularly communicate and coordinate cross departmental fraud detection and/or investigative issues with departments such as Collections, Customer Service, CARE, Credit, Funding, Sales, Marketing and Legal. Network with and assist local, state, and federal authorities when possible

Assist with ad hoc requests as needed to support dealer investigations and manage indirect disputes through e-OSCAR

Qualification

Fraud investigationsAnalytical skillsSASSQLAuto finance experienceMS Office SuiteCommunication skillsAttention to detailDecision-making skillsTime managementCollaboration skills

Required

Minimum 2-4 years related experience performing fraud investigations

Demonstrated analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud

Strong attention to detail and ability to see investigations through with minimal supervision

Proven decision-making skills and ability to summarize findings

Strong organization/time management skills

Ability to collaborate with various internal departments, law enforcement, dealers and other external partners to effectively address fraud and mitigate associated risks

Strong communication (written and verbal) to interface with external and internal customers

Proficient with MS Office Suite including Word, Excel and PowerPoint