Stock Yards Bank & Trust ยท 4 days ago
Business Banking Operations Analyst
Louisville, KY
Full-time
Onsite
Mid Level
3+ years expStock Yards Bancorp, Inc. is a parent company of Stock Yards Bank & Trust Company, and they are seeking a Business Banking Operations Analyst. This role involves providing product and service support to Treasury Management Officers and external customers, maintaining relationships, and ensuring customer satisfaction through effective service delivery.
Banking
Responsibilities
Provide WOW service to both internal and external customers with a sense of urgency and sensitivity to customer issues
Maintain relationships with client base and other internal departments to improve business performance
Respond promptly to all customer requests via phone, face-to-face or via online channels
Take ownership of customer issues and follow-up on outstanding requests and escalate issues when necessary
Install, train and provide technical and mechanical support for all Treasury products and services for new and existing customers
Order equipment and monitor invoicing of equipment
Maintain all aspects of the customer data base, to include exposure limits and renewal dates
Prepare department documents for imaging Acquire, retain and translate product knowledge, to include software and equipment enhancements to both internal and external customers
Follow established policies and procedures in the set-up and maintenance of all Treasury Management products and services within the department
Support the processes to ensure all Treasury Management Support audits meet or exceed requirements
Participate in the testing and implementation of new products, services, software and hardware
Maintain working knowledge of all Treasury Management systems Assist with training to other team members and customers as needed
Assist in the training to account officers as needed on new systems, upgrades to existing systems and internal processes
Perform duties to monitor and assist with risk limit documentation requirements
Assist with product installation/implementations using phone, PC and on-site visits as needed
Qualification
Required
BS/BA in business/finance or equivalent banking experience with High School/GED education
3 years banking experience with knowledge of treasury management products and services preferred
Strong written and verbal communication skills executed through phone, face to face and computer
Able to work collaboratively with those inside and outside the organization
Good analysis and research skills
Professional appearance and demeanor
Adapts well to change
Team oriented
Customer oriented
Strong time management and analytical skills
Demonstrated initiative
Proficient in Microsoft Office programs, particularly Word and Excel
Preferred
CCM/CTP/AAP Certification Preferred
Benefits
401(k) with a company match of up to 6%
ESOP employer match
Medical insurance
Dental insurance
Vision insurance
Cancer / Disease insurance
Accident insurance
Flexible Spending Accounts
Health Savings Accounts
Bank paid Life / AD& D insurance
Voluntary Life / AD&D insurance
Bank paid Short-Term and Long-Term Disability insurance
Employee Stock Purchase Plan
Employee Assistance Program
Company
Stock Yards Bank & Trust
Stock Yards Bancorp, Inc., was incorporated in 1988 as a bank holding company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James "Ja" Hillebrand
CEO
Connie Grivois
Executive Assistant to the Chairman and CEO
Recent News
2023-11-21
Company data provided by crunchbase