Brandon Eyes Inc · 1 month ago
Customer Service Optician
Middleton, WI
Full-time
Onsite
New Grad, Entry Level
0+ years expBrandon Eyes Inc is a high-volume established eyecare practice in Middleton & Madison, seeking a dedicated Customer Service Optician to help patients select glasses and provide excellent service. The role involves educating patients about eyewear, troubleshooting issues, and maintaining a welcoming optical space.
EyewearHealth CareMedical
Responsibilities
Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription
Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day
Educating first-timers on how to use and take care of their glasses
Troubleshooting prescription issues
Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments
Miscellaneous repairs
Consistent cross-training in technician duties for optimum career growth (offered and expected)
Educating patients on what their insurance covers
Keeping the optical space looking clean, neat, and welcoming
Doing inventory, ordering, sending, and receiving shipments
Qualification
Required
No experience required
Prior medical office or eyecare experience can be a plus, but certainly not required
You're a natural problem solver and you're confident in making recommendations
You're outgoing and friendly, connect with people quickly and easily, and feel that every customer deserves red carpet treatment
You've got a great sense of style and love to help people find a look or style they like best
You're a natural problem solver, and hearing things like 'these glasses don't fit' or 'I can't get used to seeing with these' gets you pumped up to work your magic
You can effectively communicate both in writing and verbally in a professional and positive manner
You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner
You are attentive, detail-oriented, organized, and your work reflects all of these characteristics
Your reputation for honesty and integrity is legendary; you're known for doing what you say you're going to do – no excuses
You take pride and ownership in your work – whatever you do, you do it well
You see yourself as an integral part of your team's success (because we will)
You're always up for learning something new, and you master new skills quickly
You love to see other people happy and thriving, and you'll do whatever you can to help them get there
Benefits
In-house Vision Benefit
Healthcare allowance
401k
Uniform allowance and birthday bonus
PTO and paid holidays
Company
Brandon Eyes Inc
Brandon Eyes brings a unique eye care philosophy to the Middleton, Madison Wisconsin area.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase