Accruent · 2 days ago
Account Manager, SMB
United States
Full-time
Remote
Mid Level
$126K/yr - $210K/yrAccruent is a leading provider of solutions for unifying the built environment, and they are seeking an Account Manager for SMB. The role involves managing customer relationships, driving sales growth, and ensuring customer satisfaction while collaborating with internal teams to align solutions with customer needs.
Energy ManagementFacilities Support ServicesInternet of ThingsManagement Information SystemsMedical DeviceProductivity ToolsProject ManagementSaaSSoftware
Responsibilities
Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction
Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth
Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization
Advocate for the customer internally, ensuring their needs are met across product, service, and support teams
Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value
Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services
Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline
Work closely with customers to demonstrate the value of additional software modules, features, or services
Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations
Ensure high levels of customer satisfaction to reduce churn and drive long-term retention
Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement
Provide insights on best practices and how customers can maximize the value of their investment
Identify early warning signs of potential churn and proactively address customer concerns
Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot)
Provide regular reports on account health, revenue performance, and growth opportunities
Track and analyze customer buying behavior to refine sales strategies
Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs
Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs
Communicate customer feedback and feature requests to Product Management to drive improvements
Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models
Work with Legal and Finance teams to ensure compliance with contract terms and conditions
Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements
Stay informed about industry trends, competitor offerings, and emerging technologies
Educate customers on industry best practices and thought leadership related to their business needs
Qualification
Required
Serve as the primary point of contact for assigned customers, ensuring strong relationships and customer satisfaction
Conduct regular account reviews to understand customer goals, challenges, and opportunities for growth
Develop strategic relationships with key stakeholders, decision-makers, and influencers within the customer organization
Advocate for the customer internally, ensuring their needs are met across product, service, and support teams
Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value
Identify upsell and cross-sell opportunities for SaaS solutions, licensed software, and professional services
Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline
Work closely with customers to demonstrate the value of additional software modules, features, or services
Navigate complex sales cycles within existing accounts, including procurement processes and contract negotiations
Ensure high levels of customer satisfaction to reduce churn and drive long-term retention
Collaborate with Customer Success and Support teams to resolve customer issues and drive engagement
Provide insights on best practices and how customers can maximize the value of their investment
Identify early warning signs of potential churn and proactively address customer concerns
Maintain accurate sales forecasts, pipeline management, and CRM records (e.g., Salesforce, HubSpot)
Provide regular reports on account health, revenue performance, and growth opportunities
Track and analyze customer buying behavior to refine sales strategies
Work cross-functionally with Product, Marketing, Customer Success, and Professional Services teams to align solutions with customer needs
Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs
Communicate customer feedback and feature requests to Product Management to drive improvements
Manage and negotiate contract renewals, ensuring alignment with pricing and licensing models
Work with Legal and Finance teams to ensure compliance with contract terms and conditions
Ensure smooth transitions for software license renewals, subscription changes, or professional service engagements
Stay informed about industry trends, competitor offerings, and emerging technologies
Educate customers on industry best practices and thought leadership related to their business needs
Benefits
Resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives
Company
Accruent
Accruent is a global software company that helps organizations transform how they manage their physical resources.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$74.64MKey Investors
Sierra VenturesInnoCal Venture Capital
2018-07-31Acquired
2013-11-25Private Equity
2010-02-04Series Unknown· $32M
Leadership Team
Melissa M. Monk
Global Chief Revenue Officer
Recent News
2025-10-21
Company data provided by crunchbase