AT&T · 1 month ago
Call Center Bilingual Collections Representative (English/Spanish) Hybrid
San Antonio, Texas
Full-time
Hybrid
New Grad, Entry Level
$18.07/hr - $19.47/hrAT&T is a global leader in communications and technology, seeking a Bilingual Collections Representative to redefine customer service. This role involves providing billing support, managing collections, and fostering customer loyalty through effective communication.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers
You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services
You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly
You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service
Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business
Qualification
Required
Fluent in English and Spanish
Call center or customer service experience
Ability to adapt in a dynamic, fast-paced environment
Ability to defuse difficult customer situations
Ability to maintain a professional demeanor in stressful situations
Flexibility to work any schedule during hours of operation
Occasional overtime may be required
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
Founded in 1983
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
Dallas Morning News
2026-01-12
2026-01-11
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-11
Company data provided by crunchbase