JPMorganChase · 3 months ago
Servicing Travel Advisor III - Chase Travel (Remote-Florida)
United States
Full-time
Remote
Entry, Mid Level
2+ years expJPMorganChase is seeking a passionate Travel Advisor to help customers plan and book luxury travel. In this role, you will support both internal and external customers with travel reservations, problem-solving, and ensuring a seamless customer experience.
Asset ManagementBankingFinancial Services
Responsibilities
Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics
Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy
Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites
Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc
Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action
Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes
Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels
Qualification
Required
High School Diploma or equivalent
Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools
Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues
Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts
Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
Ability to work independently, yet also function as a team member
You must be willing to work varied hours including nights and weekends
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
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