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Five9 · 1 day ago

Commercial Account Director

San Francisco, CA

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $169K/yr

5+ years exp

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Commercial Account Director is responsible for managing customer relationships and overall account strategy, driving new revenue opportunities while ensuring customer retention.

Call CenterCustomer ServiceEnterprise SoftwareSaaSSales

Growth Opportunities

Responsibilities

Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges

Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace

Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them

Proactively identify opportunities to upsell additional Five9 products or services to existing customers

Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center

Develop and present compelling proposals that showcase the value of expanding their engagement with Five9

Stay informed about industry trends, market dynamics, and competitor activities

Use this knowledge to position Five9 as a leader and differentiate our offerings

Create and drive revenue within a specified region or list of named accounts

Generate business opportunities through professional networking and cold-calling

Drive brand awareness, campaigns, and lead generation via networking, associations, etc

Meet and exceed all quarterly and annual sales quotas

Own the sales cycle from lead generation to closure

Develop business plan and present the business plan during quarterly review sessions

Maintain account and opportunity forecasting within our internal forecasting system (SFDC)

Self-generate leads from a personal connection, referral partners, and regional networking events

Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Qualification

Sales Strategy DevelopmentCustomer Relationship ManagementCCaaS/SaaS ExperienceC-level SellingSales ExcellenceBusiness AcumenNetworking SkillsTeam PlayerSelf-starter

Required

Minimum of 5 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>

Be able to work independently and as part of a team in a fast pace, rapid change environment

Success selling at the C-level

Documented track record of sales excellence

A proven sales hunter and closer

Superior professional presence and business acumen

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.

Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents

Generous employee stock purchase plan

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave

Company

Five9

Glassdoor4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1001-5000 employees