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WTW · 1 week ago

Director of Employee Experience (Communication)

Dallas, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

WTW is a company that specializes in communication and engagement solutions, and they are seeking a Director of Employee Experience. The role involves developing and executing strategies for communication and engagement, overseeing delivery teams, and influencing executive-level decision-making to enhance employee experience and organizational transformation.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Hiring Manager

Khym Quiambao, LPT

Responsibilities

Use data and insights to uncover large, complex new business opportunities, architect integrated solutions to solve the unique need and convert leads into profitable sales

Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)

Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success

Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration

Advise and influence executive-level decision-making

Oversee and execute on contractual commitments for effective financial management and business success

Use modern/digital solutions to support/cultivate the desired experiences

Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards

Contribute to the development of intellectual capital, new tools and approaches

Qualification

Sales strategy developmentChange managementEmployee experience softwareCommunication skillsOrganizational change experienceData analysisClient relationship managementAgile principlesDesign thinkingTeam leadershipAdaptabilityCreative problem-solvingFacilitation skills

Required

10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience

Superior ability to influence and collaborate with senior management and work across all levels of an organization

Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies

An executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise

Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred)

Experience managing concurrent, multi-dimensional projects and people on time and within budget

Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges

Ability to draw conclusions from data in a logical, systematic way

Understanding of agile principles and design thinking

Availability to travel on an as-needed basis

Adaptability is critical

Ability to work within a complex matrix organization structure

Bachelor of Science or Bachelor of Arts degree

Preferred

Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred

Benefits

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.