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Cox Enterprises · 4 weeks ago

Automotive Title Specialist II (Private Seller Exchange)

Glendora CA

Full-time

Onsite

Mid Level

$21.25/hr - $31.92/hr

3+ years exp

Cox Automotive is a leading company in the automotive sector, dedicated to transforming the way the world interacts with cars. The Automotive Title Specialist II will be responsible for handling complex title transactions, ensuring compliance with state requirements, and serving as a point of contact for various stakeholders regarding title and registration policies.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Performs all duties of a Title Specialist I, with added responsibility for higher-complexity transactions

Verifies the accuracy of all recorded information, including tax details, forms, fees, lien and ownership data, and VIN/licensing information

Ensures all documents meet state and company requirements and are properly approved, signed, and distributed

Completes title packets in accordance with specific state guidelines as well as PSX SLA’s, ensuring all deadlines are met

Serves as a point of contact for employees, customers, dealers, vendors, and third-party partners regarding title and registration policies, procedures, and status updates

Assists external partners and internal teams with process questions, guidance on requirements, and escalation support

Works exception queues and verifies, updates, and resolves title, registration, and documentation exceptions within internal systems

Troubleshoots and resolves complex issues preventing completion of title or registration work, ensuring compliance and customer satisfaction

Maintains a strong understanding of current state titling, registration requirements, and regulatory changes nationwide

Adheres to all internal controls, documentation standards, and audit requirements

Supports continuous improvement efforts by identifying process gaps or inefficiencies

Qualification

Vehicle title experienceDetail orientedOrganizational skillsCustomer serviceEffective communication10-key proficiencyCalifornia NotaryTitle brand recognition

Required

High School Diploma/GED and 3 years' experience in a related field

OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience

OR 5 years' experience in a related field

Previous vehicle title experience and title handling

Must have strong organizational skills and be very detail oriented

Ability to type and use 10-key proficiently required

Effective communication skills and strong customer service attitude is required

Ability to recognize title brands and other relevant notations related to titles is a requirement

Preferred

Willingness to become a California Notary is desired

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).