TransUnion · 2 weeks ago
Director, Channel Management, Contact Center Business
Reston, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$94K/yr - $148K/yr
10+ years expTransUnion is a company that focuses on professional development and career ownership for its associates. They are seeking a Director of Channel Management for their Contact Center Business, responsible for identifying and growing channel partnerships, developing annual partner plans, and serving as a subject matter expert on Trusted Call Solutions.
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Identify, own and grow channel partnerships that support the distribution and adoption of Trusted Call Solutions
Develop and execute annual partner plans, including joint go-to-market strategies, enablement programs, and revenue targets
Serve as a subject matter expert on Trusted Call Solutions, guiding partners and internal teams on solution positioning, integration, and value delivery
Collaborate with sales teams to support partner-involved deals, ensuring alignment and maximizing partner contribution to pipeline and revenue
Provide market driven insights and partner feedback to influence product development, marketing, engineering and training initiatives
Craft compelling, data-driven value propositions that resonate with partners and their customers
Qualification
Required
10–15 years of experience in channel management, strategic partnerships, or sales roles, ideally within contact centers, call branding, call authentication or fraud prevention
Proven track record of driving revenue through indirect channels and managing partner ecosystems to achieve annual goals and KPIs
Deep understanding of branded calling, call authentication technologies, STIR/SHAKEN protocols, and other solutions that help contact centers more efficiently interact with the correct consumer
Ability to quickly learn and articulate TransUnion's Trusted Call Solutions portfolio, including how these offerings integrate with partner platforms and solve customer pain points
Strong relationship-building skills with a proactive mindset—able to anticipate partner needs, recommend strategic actions, and support internal teams to accelerate deal closure
Experience working cross-functionally with sales, product, marketing, engineering, and professional services to drive partner success
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
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