Hyatt · 2 days ago
Front Office Manager
Medford, MA
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
1+ years expHyatt Place Medford, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Manager to join their team. In this role, you will be responsible for managing day-to-day operations of the Front Desk and Night Audit, ensuring guest and associate satisfaction while developing departmental goals and objectives.
HospitalityInformation TechnologyTravel
Responsibilities
Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations
Responsible for recruiting, interviewing, and hiring associates for the Front Office Department
Develop specific departmental goals and objectives to prioritize, organize, and get work done
Drive ongoing associate engagement/recognition initiatives
Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect
Manage the ordering and inventory of the Front Office department supplies and uniforms
Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met
Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates’ capabilities and performance
Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget
Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count
Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest’s expectations
Greet VIPs and arrange for special services as requested
Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner
Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team
Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
Ensure compliance with all company policies and procedures along with Federal & State laws and regulations
Performs other duties, as assigned to meet business needs
Qualification
Required
Two year college degree or equivalent Hospitality experience preferred
At least one year Hotel Front Desk supervisory experience
Excellent verbal and written communication skills
Reliable with ability to multi-task and work under pressure
Excellent interpersonal and customer service skills
Strong supervisory and leadership skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends, and holidays
Benefits
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts – Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
Executive VP & Group President - Americas
Recent News
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