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Union Gospel Mission Twin Cities · 4 weeks ago

Program Manager (Case Manager) - Mens Recovery Program

St Paul, MN

Full-time

Onsite

Entry, Mid Level

$49K/yr - $56K/yr

2+ years exp

Union Gospel Mission Twin Cities is a nonprofit organization dedicated to providing support for individuals facing homelessness, hunger, and addiction. The Program Manager will oversee housing and recovery case management for men in the Christ Recovery Center, ensuring alignment with the organization's mission and facilitating residents' recovery processes.

Individual & Family Services

Culture & Values

Responsibilities

Implements established CRC resident programming, work assignments, and case management processes in alignment with UGMTC’s mission, values, and policies

Assists Program Director in the development and implementation of program policy, procedures, and guidelines consistent with the ethical standards of the profession

Make independent administrative and procedural decisions and judgments within scope of role

Works evening and weekend hours as needed to connect with residents who have employment schedules during normal business hours

Monitors resident work assignments and CRC programming, gathers data and prepares reports to assist in the evaluation of program effectiveness and achievement of program objectives

Provides input to Program Director on CRC budget

Exercises independent professional and ethical judgment in monitoring resident goals and treatment plans through non-therapeutic counseling, mentoring, support spiritual development and encourage residents in their sobriety and with family reunification. Refers residents to Support Services when appropriate

Obtains certification and serves as Genesis Change group facilitator. Teaches recovery classes, facilitates groups and meetings with family members

Plans, leads, and supervises social and recreational outings for residents; assists Program Chaplain with supervising spiritual retreats for residents. Supervises overnight recreational trips and retreats

Uses established case management methodology and practices to evaluate resident progress and provide direct case management through regular one-on-one meetings; ensure resident confidentiality in accordance with HIPPA Privacy Regulations

Updates resident progress in Caseworthy software by recording accurate and timely case notes. Follows all established Caseworthy policies and procedures; maintains other program records and reports

Confers with Program Director and Program Chaplain on case issues, resident progress, and program recommendations

Partners with Program Director, Program Chaplain, and Support Services to coordinate care for residents

Establishes a welcoming and safe environment for men in recovery. De-escalates and resolves issues and conflicts that occur with staff, residents, families ranging from the expression of verbal anger up to and including violence, and emergency situations

Responds to crisis situations, including resident relapse, conducting room searches and interacting with police or healthcare professionals to address situation

Monitors the assignment of resident housing. Monitors residents for drug and alcohol use and adherence to program policy. Addresses discipline issues, communicating and enforcing disciplinary measures

Manages the timely collection and deposit of program fees from CRC residents, ensuring proper recordkeeping, accuracy, and compliance with all accounting requirements

Enforces safety and occupational health policies and procedures; corrects unsafe conditions within CRC and reports injuries immediately

Assists in supervising Program Assistant and Chemical Dependency Techs

Maintain cooperative relationships with other departments within UGMTC and surrounding community organizations

Provide backup management support to the Program Director, as needed

Ability to teach established UGMTC budgeting and financial wellness curriculum, as well as track residents' savings goals and encourage appropriate financial planning which will all

Attends seminars and training for case managers, including counseling and therapeutic techniques

At any time, with or without notice, performs other duties and activities as assigned

Qualification

Case managementChemical dependency counselingSupervision experienceCrisis interventionMicrosoft OfficeCaseworthy softwareConflict resolutionInterpersonal skillsOrganizational skillsDecision-makingTeam-orientedSelf-motivated

Required

Bachelor's degree in human services, Social Work or Psychology

LADC or CADC, or currently enrolled/pursuing education for chemical dependency counseling

Experience in case management, chemical dependency counseling, and working knowledge of 12 step program

2 years' experience working with individuals experiencing mental health issues, homelessness, poverty, domestic violence, trauma or addiction in a residential shelter or transitional housing environment

1 year staff supervision experience

Valid Driver's license and excellent driving record

18 months of continuous sobriety

Maintain client confidentiality in accordance with all policies and state and federal laws

Conflict prevention, de-escalation, and resolution skills

Organization, planning and administrative skills

Decision-making on administrative, procedural and employee issues

Analyze information to define and solve problems

Good judgment, self-control, and professional boundaries

Proficient in the operation of Microsoft Office software, CaseWorthy and other business-related software applications

Ability to read, understand and follow safety and other specific instructions and procedures

Interpersonal and communication skills necessary to work effectively with a wide range of constituencies, stages of recovery and a culturally diverse community

Team and customer service orientated, work effectively in the coordination of resident support activities

Implement program guidelines and offer suggestions for improvement

Apply knowledge of other UGMTC departments and services to explain them to residents and staff

Self-motivated and strives for the continuous improvement of program outcomes

Knowledge of relevant federal, state, and local regulations

Cultivate a supportive, collaborative work environment