Berkshire Health Systems ยท 1 month ago
Clinical Support Representative
Pittsfield, MA
Full-time
Onsite
Entry Level
1+ years expBerkshire Health Systems is a multispecialty physician practice team, and they are seeking a Clinical Support Representative to ensure quality care and excellent customer service to patients. The role involves patient registration, scheduling, and managing telephone calls while maintaining smooth office flow and addressing patient needs.
Health CareInformation Technology
Responsibilities
CSRs cover Saturdays when office is open, about every 7 weeks. 8am-12pm
This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients
The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first
Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations
Qualification
Required
One year of administrative experience in a busy office, preferably a physician practice, is required
Medical terminology required
Excellent clerical/organizational skills required
Working knowledge of Windows based PC applications required
Typing (40 WPM) is required
Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians
Ability to work independently with minimal supervision
Ability to work effectively under pressure and in a fast-paced environment
Ability to handle multiple tasks at once
Demonstrated competency in handling confidential and sensitive information required
Excellent telephone skills required
Demonstrated ability to read and follow written/verbal direction
Flexible hours required to cover for vacations and earned time absences
Self-motivated and ability to be independent and flexible within a team framework
Excellent oral and written communication skills
Must be able to speak and write the English language in an understandable manner
Preferred
Experience in handling multiple telephone lines preferred
Knowledge of Department specific services preferred
Insurance knowledge and billing experience strongly preferred
Two years of college or equivalent work experience preferred
Company
Berkshire Health Systems
Berkshire Health Systems is the provider of comprehensive healthcare services.
Founded in 1875Pittsfield, Massachusetts, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashley Mead
Human Resources Business Partner
Susan Higa
HR Business Partner
Recent News
New England Public Media
2024-05-04
2024-05-04
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