Christian Dior Couture · 2 weeks ago
Senior Manager, Retail Communications
New York, United States
Full-time
Onsite
Senior Level
$120K/yr - $135K/yr
5+ years expChristian Dior Couture is a renowned luxury fashion house known for its French heritage and vibrant culture. The Senior Manager, Retail Communications will drive strategic alignment between Boutiques and the Corporate Office, ensuring effective communication processes to enhance retail performance.
BeautyFashionLifestyle
Responsibilities
Develop and implement Boutique communication strategy (in close partnership with the VP, Retail Operations) and build appropriate processes and tools to support the strong ongoing execution of the communication flow
Coordinate with VP, Retail Operations, Regional Leadership, and Department Heads to support holistic and streamlined communication flow from the Corporate Office to Boutiques
Partner with Training and Human Resources teams for development, implementation, and adoption of Retail Communication program
Utilize communication / task management tool to measure and report on successful completion of Retail Onboarding modules, reviewing and evolving content based on feedback and results
Operate as the primary “gatekeeper” to filter and streamline all communication and workload to the Boutiques, including weekly updates, store tasks, and calendar planning
Drive adoption and future development of communication tool, work with field and corporate teams, and vendor, to identify future use cases, and implement them
Use tool to execute effective and clear communication between Boutique and Corporate, manage boutique task process, measure, and report compliance
Utilize weekly corporate team meetings to facilitate alignment of corporate and store calendars to ensure all departments are aligned and clear on priorities, reconcile strategic conflicts that may arise
Own Corporate Master Calendar
Coordinate effective scheduling, implementation, and communication of critical events, including markdown, buyback/RTV’s, and inventory
Streamline Boutique communication to ensure holistic point of view and “one message” to the field
Drive continuous improvement and standardization for all operational procedures. Identify areas to improve processes and partner with Regional Operations and other Departments on solutions
Manage all Boutique contests, incentives and rewards and recognition programs
Define the process for the identification, collection, distribution and posting of appropriate information on Communication boards in stores to reinforce message consistency
Own updates of executive team posters for field teams
Consistently provide feedback to VP, Retail Operations that helps to develop solutions to all outstanding issues following process implementations
Routinely evaluate the impact of communication initiatives by soliciting input from cross-functional business partners and field teams to ensure communication is appropriate and content is clear, actionable and effective
Qualification
Required
Strong communication skills (listening, written, verbal) and the ability to interact with all levels of management
Strong writing skills with ability to edit others' work to ensure cohesion and simplicity
Ability to understand business strategy and prioritize communication accordingly
Ability to manage sensitive information with discretion and professionalism
Excellent organizational and time management skills with the ability to handle multiple demands and competing priorities successfully
Strong sense of urgency and ability to work independently and make effective, well thought out decisions
Strong proficiency in MS Office programs (outlook, excel, word, powerpoint)
At least 5 years of experience in a similar field
Preferred
Graphics or design experience preferred to ensure communication have visually impact and are on brand
In store experience a plus
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Short and long-term disability
Employee discount program
Various paid time off
Volunteer time off
Holidays
Mental health and wellbeing support
Family friendly benefits
Reproductive health care
Child and elder care services
Commuter benefits
401k plans with an employer contributions matching plan
Employee referral program
Company
Christian Dior Couture
Welcome to Christian Dior Couture, House of Dreams, House of Talents. Christian Dior was the designer of dreams.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-04-30Acquired
1999-04-01IPO
Leadership Team
Bernice Sun
UNESCO and Women@Dior Mentee - Co-founder of FabricAddicts and Top 20 Finalist
Annie Smith
Senior Partner
Recent News
2026-01-09
MarketScreener
2025-10-20
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