Sun Life · 1 month ago
Case Specialist I, STD
Kansas City, Missouri
Full-time
Onsite
New Grad, Entry Level
$49K/yr - $67K/yrSun Life is one of the largest providers of employee and government benefits in the U.S., helping millions access necessary care and coverage. The Case Specialist I role focuses on reviewing Short-Term Disability claims, determining eligibility, and ensuring timely processing while providing empathetic client support.
FinanceFinancial ServicesInsurance
Responsibilities
Review claim forms to make sure the person applying for benefits meets all the requirements to receive benefits, including their medical condition, the recommendations of their health care providers, and the details of the short-term disability contract
Approve the benefits if the person meets all these requirements
Process these claims in a timely manner with accuracy
Serve our clients in a caring and empathetic manner, communicating clearly with them the decisions you make
Reach out to employees, employers, health care providers, attorneys, and anyone else as needed to get the paperwork or information you need to make a decision
Make sure all your claim decisions match the insurance contract and follow all laws, regulations, and procedures
Qualification
Required
Passion for helping people, especially in times of need due to illness or injury
Your desire and ability to provide superior service and build positive relationships
Independent thinking and decision-making skills to support payment of benefits
Your energy to thrive in a fast-paced environment
Drive to continuously learn, build, and grow professionally
The ability to adapts well to change and execute on new concepts
Preferred
Insurance claims experience is not a requirement
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
Founded in 1865
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase