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DAT Freight & Analytics · 1 day ago

Network Governance Investigations Specialist

Seattle, WA

Full-time

Hybrid

Entry, Mid Level

$52K/yr - $87K/yr

2+ years exp

DAT Freight & Analytics is a leading technology company in the transportation and logistics sector. They are seeking a Network Governance Investigations Specialist to join their fraud prevention team, where the primary focus will be on investigating suspicious activities and enhancing fraud detection systems.

LogisticsTransportation

Responsibilities

Investigate suspected fraud cases by analyzing user behavior, transaction patterns, and account activity to identify fraudulent actors and understand their methods

Partner with operational teams to review and investigate fraud alerts, determining whether activity is legitimate or fraudulent and documenting your findings

Monitor high-risk accounts and conduct outbound communication with users to verify legitimate activity and minimize false positives while protecting against fraud

Tag and flag suspicious accounts and transactions to support machine learning model development and improve automated detection accuracy

Conduct user acceptance testing (UAT) for proposed changes to fraud detection systems, security requirements, and prevention tools - providing feedback to product and engineering teams

Analyze fraud patterns across DAT's marketplace and Convoy Platform to identify trends, behavioral indicators, and emerging threats

Document investigation findings, fraud tactics, and actor behaviors to build institutional knowledge and inform fraud prevention strategy

Collaborate with strategy teams to translate ground-level insights into actionable recommendations for product improvements

Support the development and refinement of the proprietary CARVE methodology by providing real-world case data and testing new detection approaches

Maintain accurate records of all fraud investigations, resolutions, and customer communications in fraud management systems

Qualification

Fraud preventionData analysisInvestigative skillsSQLCase management systemsCommunication skillsProblem-solvingTeam collaborationAttention to detailAdaptability

Required

2-4 years of experience in operations, customer support, compliance, risk, or a related analytical role

Strong investigative mindset with exceptional attention to detail - you naturally dig deeper to understand the full story

Analytical skills with ability to identify patterns and anomalies in data, user behavior, and transaction activity

Excellent written and verbal communication skills, including ability to conduct professional conversations with customers about sensitive fraud-related topics

Comfortable working with data and basic analytical tools (Excel/Sheets required; SQL is highly desired)

Problem-solving ability and sound judgment to make decisions about risk, balancing fraud prevention with customer experience

Self-motivated and able to manage multiple investigations simultaneously while maintaining thorough documentation

Team player who collaborates effectively with cross-functional partners including operations, product, engineering, and data teams

Adaptable and comfortable in fast-paced, evolving environments where processes are being built and refined

Bachelor's degree in Business, Criminal Justice, Data Analytics, or related field (or equivalent combination of education and experience)

Preferred

Experience with case management or CRM systems such as Salesforce for tracking investigations, documenting findings, and managing customer communications (strongly preferred)

Experience in fraud prevention, risk management, trust & safety, or financial crimes investigation (strongly preferred)

Basic SQL or data analysis experience for querying databases and analyzing patterns (strongly preferred)

Background in transportation, logistics, marketplace platforms, or financial services (strongly preferred)