Claire's · 1 month ago
Communications Coordinator (Hybrid)
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$43K/yr - $58K/yr
2+ years expClaire's is a company focused on engaging and aligning store teams with corporate initiatives. The Communications Coordinator is responsible for developing and delivering effective internal communications that support key business priorities and foster connections between corporate leadership and store-level teams across North America.
E-CommerceFashionJewelryLifestyleRetail
Responsibilities
Craft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams
Ensure communications reflect Claire’s tone of voice and inspire engagement from a diverse retail audience
Utilize standardized templates and distribution lists to deliver timely, professional messaging to stores, District Sales Managers, and regional leaders
Develop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news
Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates
Partner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages
Serve as a liaison between store teams and corporate office, collecting feedback to improve communication effectiveness
Collaborate with internal French translator to ensure Quebec-compliant, bilingual communications are distributed promptly
Draft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements
Ensure all content is accurate, clear, visually appealing, and consistent with Claire’s brand identity
Provide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes)
Support field leaders in delivering consistent, motivating messaging to store teams
Collect and analyze feedback from the field to measure communication reach, clarity, and engagement
Track open rates, engagement, and completion metrics to inform future communication strategies
Support and adhere to all company policies, procedures, and guidelines
Flexibility to work varying days and hours based on business needs
Perform other duties and projects as assigned
Travel to stores as needed to strengthen communication effectiveness and build relationships
Qualification
Required
Associate degree in Communications, Business, or related field
2+ years of experience in communications, internal communications, or retail operations
Proven ability to work independently with minimal supervision while collaborating cross-functionally
Strong written and verbal communication skills with a keen eye for detail and brand consistency
Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook)
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Strong interpersonal skills and ability to connect with diverse audiences
Willingness to travel occasionally for meetings, store visits, or training
Preferred
Bachelor's degree in Communications, Business, or related field
Experience supporting communications for a retail or multi-unit organization strongly preferred
Benefits
Medical, dental, and vision insurance
Voluntary welfare plans
Bonus plan eligibility
401(k) match
Vacation time
Sick time*
Paid leave
Company
Claire's
Claire's is an online store that offers a collection of fashion jewelry and accessories for young women and teens.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Ryan Vero
CEO & Board Member
Amanda Stubenrauch, SPHR, Psy.D
VP, HR Business Partner North America & Global Functions
Recent News
2026-01-08
Markets | Mail Online
2026-01-07
Company data provided by crunchbase