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RAM Tool, Inc. · 4 weeks ago

Inside Sales Representative & Estimator

Grafton, WI

Full-time

Onsite

Entry, Mid Level

$65K/yr - $90K/yr

2+ years exp

RAM Tool, Inc. is a family-owned industry leader in custom industrial machining and manufacturing services. The Inside Sales Representative/Estimator is responsible for quoting, order entry, and managing customer inquiries, ensuring exceptional customer service while driving sales and maintaining strong customer relationships.

Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Build and maintain positive, long-lasting customer relationships with current and potential customers

Partner with customers to understand their business needs and objectives

Receive incoming calls and inquiries from customers to define their product need, resolve customer issues, and/or provide quotes for future orders

Be responsive and professional in answering incoming Customer telephone calls and/or email messages

Respond to inbound pre-sale questions over the phone, providing accurate and helpful information

Contribute to the retention of business through prompt, professional and accurate responses to inquiries from customers

Answer detailed questions regarding RAM Tool’s capabilities, showcasing expertise and knowledge

Process all orders by creating and/or interpreting manufacturing drawings, creating manufacturing instructions, and generating an accurate bill of materials for production to assure accuracy, to reduce scrap and errors, and to enable an exceptional customer experience

Quote price, availability, and delivery options to customer

Perform various account administration functions such as entering orders, providing customer quotes, entering data into various databases and resolving customer issues

Maintain up to date customer information including product requirements

Ability to be self-motivated, resourceful, and personable

Understand engineering drawings

Be a trusted resource and advisor for our customers who provides technical expertise, specification knowledge, pricing, and customer-centric solutions

Act as a primary point of contact for assigned Customer Account(s), and develop a comprehensive understanding of their people, needs, products, and pricing structure

Demonstrate a basic understanding and ability to navigate non-assigned Customer Accounts, to assist teammates in delivering exceptional customer experience

Accurately determine material and product costs for Customer price quotes, based on your review of specific project requirements and/or plans

Master quoting: reviewing and creating quotes in an accurate and timely manner. Fully understand the impact and source of processing errors and non-conformance issues and take ownership of errors and immediately work to disclose and correct them

Effectively and professionally address and resolve Customer inquiries, problems, concerns and complaints

Communicate effectively with all personnel in various departments regarding specific Customer Account needs

Qualification

Customer serviceQuoting/estimatingReading blueprintsMS WordMS ExcelMS OutlookERP/Epicor experienceMathematical skillsInterpersonal skillsCommunication skillsAttention to detailOrganizational skillsTeamwork

Required

A high-school diploma, and at least 2+ years' experience in customer service, customer-interacting, or customer-facing role is required, or an equivalent combination of education and experience

A high-school diploma or Associate's degree, with at least 2+ years of quoting/estimating experience

Experience reading blueprints is a must

Advanced Knowledge of MS Word, Excel, and Outlook

Excellent interpersonal and communication skills; including the ability to effectively communicate verbally and in-writing with customers, and internally at all levels of the organization

High attention to detail and a consistent history of accuracy in completed work

Strong “customer first” mindset, and well-developed customer service skills

Strong mathematical skills

Excellent organizational skills

Ability to work autonomously and as part of a team