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Murphy Company · 2 days ago

Service Account Manager

Thornton, CO

Full-time

Onsite

Entry, Mid Level

$80K/yr - $95K/yr

2+ years exp

Murphy Company is a leading mechanical contractor since 1907, seeking a Service Account Manager for their Thornton, CO office. This role is responsible for leading sales and lifecycle management of mechanical services for commercial and industrial clients, focusing on relationship development and project oversight to ensure customer needs are met.

ConstructionIndustrialMechanical Engineering

Hiring Manager

Jennifer Miller

Responsibilities

Create positive working relationships and maintain regular contact with assigned accounts and prospective clients

Build partnering relationships with owners, property managers, and decision-makers responsible for mechanical and plumbing maintenance and repair services

Develop and execute business plans for defined targets, including methods, contact strategies, and short- and long-term goals for contract, quoted, and T&M work

Identify customer objectives, operational requirements, and pain points

Position renewable service agreements as a valuable and cost-effective partnership whenever feasible

Create competitive, high-quality, and timely estimates and proposals

Assist with developing and presenting marketing materials

Seek in-house technical support as needed

Maintain strong working relationships with Service Operations personnel

Track renewal dates and ensure proactive communication

Act as the customer’s advocate when issues arise

Monitor sales activities and pipeline health

Keep supervisor informed of account status

Support the collection process

Attend and present at relevant trade shows

Promote Murphy’s full range of offerings

Perform additional responsibilities as assigned

Qualification

Mechanical service experienceSales negotiation skillsCRM software proficiencyMicrosoft Office proficiencyRelationship-building skillsManage prioritiesTeamwork skillsSelf-motivatedWork ethicCommunication skills

Required

Experience in related field with strong emphasis on business or an equivalent amount of technical training and practical experience, or, a minimum 2 years of mechanical service, construction, or related experience

Strong understanding of Murphy's policies and capabilities

Excellent relationship-building and communication skills

Ability to negotiate and close sales

Professional presence and communication capability

Self-motivated and independent with strong teamwork skills

Ability to manage competing priorities

Strong work ethic aligned with Murphy values

Proficiency in Microsoft Office and CRM software such as Salesforce

Ability to meet jobsite access requirements