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Slim Chickens · 1 day ago

Senior Manager of Training & Development

Fayetteville, AR

Full-time

Hybrid

Senior Level

5+ years exp

Slim Chickens is one of the fastest-growing brands in the food industry, dedicated to hand-made food and bold ambition. The Senior Manager of Training & Development is responsible for strengthening operational readiness and ensuring consistent training execution across the system, while providing leadership and support to Managers of Training & Development and contributing to leadership development programs.

Restaurants

Responsibilities

Provide coaching, support, and readiness oversight to MTDs to drive strong and consistent performance during openings and workshops

Maintain visibility into workload balance, travel requirements, and recovery time to ensure sustained performance and retention

Partner with the Director of Field Training to identify and address emerging training needs in the field

Lead internal pre- and post-opening readiness alignment by partnering cross-functionally to identify risks, track action items, and ensure timely completion of commitments from Support Center teams

Monitor NRO performance and training execution before, during, and after openings, providing field insight and escalation support as needed

Support execution of NROs as needed to maintain business continuity and training quality across opening demands

Participate in readiness alignment as needed through collaboration with CDC owners and franchise operators

Support the planning, coordination, and delivery of field-based workshops to improve capability and performance across the system

Assist with continuous improvement of workshop content, flow, and facilitation approach based on feedback and performance outcomes

Support the development and enhancement of management-level training modules, leadership development paths, and supporting coursework to strengthen system capability beyond MUL programs

Collaborate cross-functionally with Operations, Communications, and Field Training leadership to connect learning solutions with operational priorities

Monitor post-opening performance and workshop outcomes to identify strengths, opportunities, and field readiness gaps

Provide insights and reporting to inform future training program adjustments and operational improvements

Support consistency and accountability across the training lifecycle by maintaining visibility into training results and execution quality

Provide oversight, coordination, and scheduling support related to CTR designation and certifications in collaboration with MTDs

Contribute to delivery of annual CTR certifications as business needs and system growth allow

Serve as Training & Development liaison in system and operations alignment initiatives

Partner with Support Center departments to ensure new training aligns with operational processes and performance expectations

Qualification

Restaurant training experienceOperational leadershipPerformance accountabilityLearning Management SystemProject ManagementMicrosoft Office SuiteCoaching skillsPlanning skillsPrioritization skillsCommunication skills