Service Experts ยท 1 month ago
Director, Commercial Operations
Cincinnati, OH
Full-time
Onsite
Director/Executive
10+ years expService Experts is seeking a Director of Commercial Operations to lead the vision, strategy, and execution of operational functions across their HVAC commercial service business. This role is responsible for driving growth, enhancing efficiency, and ensuring service delivery excellence while managing P&L accountability.
ConstructionConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ResidentialSolar
Responsibilities
Develop and execute the long-term operational strategy aligned with overall company objectives, fostering a culture of accountability, innovation, and client-centricity
Assume ownership of the operations P&L, including developing annual budgets, forecasting performance, managing variances, and driving initiatives to maximize revenue growth and profitability
Lead, mentor, and develop a high-performing management team and operational staff
Establish and champion a comprehensive, enterprise-wide safety culture, ensuring rigorous compliance with all regulatory bodies and driving industry-leading safety metrics
Collaborate closely with the Sales and Marketing departments to develop and implement go-to-market strategies, capture new market share, and significantly expand the service agreement portfolio
Serve as the primary sponsor for key accounts, ensuring exceptional customer satisfaction and retention
Define and implement Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across the organization to guarantee consistent, high-quality service delivery that exceeds client expectations
Champion continuous process improvement initiatives, leveraging data analytics and technology to streamline workflows, optimize resource allocation, and enhance efficiency across all operational touchpoints
Provide strategic oversight for large-scale projects, ensuring adherence to scope, budget, and timeline
Optimize procurement, inventory management, and asset utilization strategies to control costs and mitigate operational risks
Qualification
Required
Minimum of 10+ years of progressive experience in commercial operations or service business management, with at least 5 years in a senior leadership or Director-level role managing large teams and significant P&L responsibility
Proven track record of driving operational transformation, scalable growth, and efficiency gains within a commercial service organization
Demonstrated experience in strategic planning, budgeting, financial analysis, and sophisticated client relationship management
A Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field is preferred
Exceptional leadership, communication, and negotiation skills
Strong business acumen with the ability to interpret complex financial data and translate strategic vision into actionable operational plans
Proficiency in leveraging Enterprise Resource Planning (ERP) and advanced dispatch/project management software systems to drive business outcomes
Excellent organizational skills, strategic thinking, and the ability to manage complexity and ambiguity in a dynamic environment
Company
Service Experts
Service Experts is a plumbing company that sells, services, and repairs heating and air conditioning systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
N
Nick Ridgway
VP of Franchise Developement
Recent News
2026-01-16
Service Experts
2025-09-16
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