Signet Jewelers · 1 month ago
General Manager - Jared Vault - Katy Mills
Jared Jewelers - Katy Mills - Katy, TX
Full-time
Onsite
Mid, Senior Level
3+ years expSignet Jewelers is a purpose-driven company that believes love inspires love. The General Manager will lead the operations of a store, focusing on sales, customer satisfaction, and team development while promoting a People First environment.
E-Commerce PlatformsJewelryRetail
Responsibilities
Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development
Champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience
Communicates performance expectations and ensures all team members understand the impact of their performance on company success
Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing
Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results
Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved
Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times
Displays a positive and enthusiastic attitude so as to inspire and motive others to achieve and attain goals
Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations
Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach
Attains sales projections and sales quotas as set by the Company and develops strategies to maximizes both personal and team members sales potential while achieving goals
Observes operations to identify successes and opportunities for improvement
Recognizes strengths and identifies root cause of operational problems
Coaches the store staff to address and correct
Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues
Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses
Implements initiatives that will change behaviors to produce results
Works with Signet SMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives
Demonstrates an ability to motivate, persuade, and influence the actions of others
Demonstrates a commitment to the Company’s People First vision
Responsible for the selection and development of talent to drive store growth
Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising
Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors
Maintains open communication with team members and management, encouraging participation and idea sharing
Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards
Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best
Ensure all team members, guests and vendors are treated with respect and valued for their contribution
Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information
Maintains the neatness and cleanliness of the location to represent the banner
Responsible for compliance with Company policies and practices
Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments
Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team
Performs additional duties and projects as assigned
Qualification
Required
Minimum of 2 years of college preferred
At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience
Advanced Communication skillset, both written and verbal
Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools
Strong interpersonal skills to build effective employee and customer relationships
Advanced presentation skills to provide effective team member training and excellent customer presentations
Strong problem solving and conflict management skills to support internal and external customers
Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text
Ability to plan and organize tasks to meet deadlines and expectations
Ability to work independently without immediate supervision
Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team
Ability to understand and thoroughly explain detailed information
Reliable and dependable
Preferred
Preference will be given to candidates with specialty retail or jewelry experience
Preference will be given to candidates that are Diamond Council of America (DCA) certified
Bilingual skills are a plus
Company
Signet Jewelers
Signet Jewelers engages in the retail sale of jewelry and watches in the United States, the United Kingdom.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$625.27MKey Investors
Leonard Green & Partners
2016-08-25Post Ipo Equity· $625.27M
2008-09-11IPO
Leadership Team
J.K. Symancyk
Chief Executive Officer
Colleen Rooney
Chief Corporate Affairs & Sustainability Officer
Recent News
2025-12-30
2025-12-24
The Motley Fool
2025-12-10
Company data provided by crunchbase