Digital Hands · 1 month ago
Senior Manager, Cyber Security Response
United States
Full-time
Remote
Senior Level
5+ years expDigital Hands is an innovative Managed Security Service Provider (MSSP) dedicated to enhancing cybersecurity for organizations. The Senior Manager of Cyber Security Response will lead a team of Security Analysts, focusing on proactive detection and response strategies while ensuring operational excellence and effective communication with customers.
Information TechnologyNetwork SecurityProfessional Services
Responsibilities
Lead a High-Impact Team: Hire, manage and inspire Security Analysts through clear expectations, coaching, career development, and regular performance evaluations
Build a positive team culture focused on accountability, continuous learning, and operational excellence
Produce and present weekly and monthly SOC KPIs, including MTTR, MTTD, SLA adherence, analyst productivity, case quality, and automation impact
Work closely with the Business Intelligence team to refine and expand SOC metrics, dashboards, and reporting capabilities
Oversee daily SOC operations to maximize 24/7 resource utilization while maintaining high performance and service quality
Act as the primary escalation contact for customer issues related to SOC operations
Provide clear, timely, and confident communication to customers during escalations, incidents, and reviews
Collaborate with the CS team to review customer health, service performance, renewal risk, and opportunities for improvement
Champion new approaches, tools, and processes to stay ahead of evolving threats
Continuously improve detection and response processes, ensuring consistency and SLAs are met or exceeded
Analyze operational data and metrics to identify trends, gaps, and opportunities for efficiency
Develop and execute effective detection and response strategies that prioritize proactive measures
Communicate security strategy and operational priorities across all levels of the organization
Qualification
Required
Bachelor's Degree in Cybersecurity, Information Technology, or a related field preferred
5+ years managing teams within a SOC, with demonstrated strength in people management and team development
Strong understanding of security technologies including SIEM, EDR, firewalls, and endpoint security
Proven ability to communicate effectively with customers, including executive-level stakeholders
Preferred
Preferred experience in Managed Security Service Provider environments or large-scale 24/7 SOC operations
Benefits
Competitive compensation and benefits
Training opportunities
Personal skills development
Opportunities for professional advancement
Company
Digital Hands
Digital Hands provides its clients with managed security services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$15MKey Investors
Fulcrum Equity Partners
2019-07-25Private Equity· $15M
Leadership Team
Jason Allen
Chief Technology Officer
Recent News
EIN Presswire
2025-05-17
2022-07-28
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