Apply on Employer Site

WSP in the U.S. · 1 day ago

Customer Service Representative I

Costa Mesa, CA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

WSP is one of the world's leading engineering and professional services firms, currently seeking a Customer Service Representative I. This role is responsible for handling customer inquiries and providing assistance through various communication channels, ensuring a positive experience for customers.

AssociationBankingE-Commerce

Responsibilities

Serve as the first point of public contact for all customer service issues

Promote positive customer relations with customers and coworkers

Respond to calls from the public and provide general information and service

Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs

Maintain customer records by updating account information

Process requests for new customer accounts

Open cases for unsolved customer inquiries

Process customer disputes

Process the closing of customer accounts and initiate refunds when required

Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current

Consistently meet established productivity, schedule adherence, and quality standards

Communicate effectively with a variety of people across various levels both within and outside the organization

Make positive suggestions on improving and streamlining workflow processes and enhancing profitability

Develop a strong teamwork ethic

Follow communication procedures, guidelines, and policies

Provide face-to-face customer service with walk-in center customers when required

Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required

Respond to customer chat and text to answer questions and provide assistance when required

Other duties as assigned

Qualification

Customer service experienceVerbal communicationBilingual SpanishBilingual VietnameseTeamwork ethicInterpersonal skillsProblem-solving skillsAttention to detail