Bank of the Orient ยท 4 weeks ago
Loan Operations Associate
San Francisco, CA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expBank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 54 years. They are currently seeking an enthusiastic individual for their Loan Operations team to perform a wide variety of duties pertaining to the servicing and operations of loans, ensuring quality customer service and maintaining accurate records.
BankingCustomer ServiceFinanceFinancial ServicesInformation Technology
Responsibilities
Demonstrates quality customer service principles with internal and external customers ensuring customer relationships are maintained at the highest possible level
Tracks insurance policies on a timely basis and obtains appropriate policies; upon receipt of policy, audits all appropriate system updates and files appropriately
Tracks loan commitments and corresponding balances, and reconciles transactions against the general ledger
Responds to customer inquiries by researching, analyzing, and resolving issues in a timely manner
Reviews all appropriate loan reports and provides all necessary audit trails and information on the appropriate report, daily
Tracks property taxes (if applicable) and obtains the appropriate evidence of payment. Upon receipt of evidence, responsible for verification, system updates, and filing
Properly stores loan documentation, including credit and legal files, notes, and any other loan documentation or correspondence, adhering to retention schedules for both the department and the warehousing of documents and records
Maintains and updates customer information in both the physical loan files and supporting data systems
Tracks UCC filings, financial statements, collateral reviews, and any other time-sensitive processes/documents and communicates due dates to account officers in a timely manner
Prior to scheduling funding/closing, ensure loans conform to LSC Process Risk Assessment and the Credit Memorandum
Create and maintain hard and electronic loan files. Ensure complete and accurate files are maintained for presentation in internal and external audits
Ongoing tracking and monitoring of post-closing tickler items
Qualification
Required
Requires minimum 2 years college level courses
Minimum 1 year experience in loan operations in a financial services industry
Requires loan servicing experience with commercial and consumer real estate loans
Requires computer experience with programs such as MS Word, Excel, Laser Pro etc
Knowledge of commercial and consumer real estate finance, laws, compliance, general accounting, and data systems
Ability to collect and analyze financial information
Ability to manage multiple tasks, strong follow through, and consistently meet deadlines
Proficiency with MS Office including Word and Excel
Excellent verbal and written communication skills
Well-developed customer relations skills
Preferred
Bilingual: Cantonese or Mandarin prefer
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Bank of the Orient
Bank of the Orient is a bank specializing in personal and business solutions.
51-200 employees
H1B Sponsorship
Bank of the Orient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
John Curtis
President and Chief Executive Officer
Company data provided by crunchbase